Job Description

Community Support Professional Position Description

Department: Operations
Location: Varies
Reports To: Community Support Manager
FLSA Status: Non-Exempt

Beacon is a successful and national behavioral health company providing residential-based services and supports to children and adults with Complex Behavioral Health conditions, Severe Mental Illness, Autism, and other compounding medical conditions. All activities related to this position must be delivered in compliance with the company’s policies and procedures, accreditation standards, state and federal licensing requirements, HCBS guidelines, and the contractual requirements of Community Mental Health Agencies and other regulatory bodies. You are expected to be aligned with the goals and mission of the organization, and to perform in accordance with our “I CARE” core values of the organization – Integrity, Compassion, Advocacy, Respect and Excellence.

The Community Support Professional (CSP) provides individualized, community-based support to individuals with intellectual and developmental disabilities, empowering them to achieve greater independence and improve their quality of life. Working in the individual's home and throughout the community, the CSP assists with daily living activities, community integration, transportation, skill development, and achievement of person-centered goals outlined in each individual's service plan. This role promotes dignity, choice, and inclusion while maintaining a safe, supportive environment and ensuring services are delivered in compliance with agency standards, regulatory requirements, and documentation expectations.

Supervisory Responsibilities:
No supervisory responsibilities

Primary Responsibilities:
• Complete well written and detailed daily service notes via electronic record system. Must be able to navigate the agency’s electronic records and Electronic Visit Verification (EVV) systems. Training on EVV and electronic records systems is provided. Requires the use of personal cell phone.
• Must be willing to work with individuals in their homes, in the community and provide transportation in accordance with service delivery.
• Routine duties may include but are not limited to: assisting individuals with scheduling, attending and transportation to medical appointments, household maintenance/housekeeping, meal planning and preparation, money management and budgeting tasks, promoting problem-solving and supporting social interactions and activities. Assistance with personal hygiene and support for medication management may also be required.

• Services are delivered in accordance with the individual’s service plan and in relation to their identified outcomes. Staff are responsible for providing services as detailed in the Individual’s Service Plan.
• Promotes a safe and caring environment where individuals can learn and grow while enjoying a healthy and productive lifestyle.
• Promotes community awareness by demonstrating responsible, courteous behavior and a positive perception of individuals with developmental disabilities.
• Participates in the Interdisciplinary Team Meeting process as appropriate.
• Interacts and speaks professionally with individuals, family members, Supports Coordinators, Guardians, Supervisors and other stakeholders.

Team Member Expectations:
• Must be compliant with company and regulatory policies and procedures.
• Participate and contribute to weekly, bi-week or monthly leadership calls. Be prepared to report on applicable KPIs that best reflect the performance of your team.
• Preserve and protect the privacy, confidentiality and security of all medical records, proprietary and other confidential information relating to Beacon Specialized Living, its Individuals, Team Members, activities and affiliates, in accordance with all applicable laws (especially HIPAA) and contract terms.
• Promote Beacon in a positive manner and lead by example, modeling our core values in everyday behavior.
• Monitors and corrects employee gossip, harassment, favoritism, and other negative social workplace behaviors to ensure a positive and productive work environment.
• Understand how to approach and communicate with everyone at all levels.
• Treat everyone with dignity and respect while responding to their needs.
• Maintain and sustain a safe community environment and workplace.
• Apply trauma-Informed Care principals recognizing the presence of trauma symptoms and acknowledging the role trauma may play in an individual’s life.
• Promote trauma-informed care at all levels of the organization and help create a culture that is sensitive to the feelings of our Individuals and avoid responding negatively to stigmas that they will never truly understand.
• Follow Beacon’s policies, procedures, and manuals.
• Cooperates with Beacon Specialized Living, the Department of Human Services (DHS) staff or any other regulatory body during any inspection, investigation or inquiry.
• Accept other duties as assigned.

Professional Conduct and Management Effectiveness:
In addition to evaluating your work performance you will be evaluated for the following work behaviors:
• Job Knowledge: Depth and breadth of knowledge supporting our organization goals.
• Quality of Work: Freedom from errors and mistakes, timeliness. Accuracy, quality of work in general.
• Quantity of Work: Work output of the employee.
• Reliability: The extent to which the employee can be dependent upon to be available for work, do it properly, and complete it on time. The degree to which the employee is reliable, trustworthy, and persistent.

• Initiative and Creativity: The ability to plan work and to go ahead with a task without being told every detail and the ability to make constructive suggestions.
• Judgment: The extent to which the employee makes decisions which are sound. Ability to base decisions on fact rather than emotion.
• Cooperation: Willingness to work harmoniously with others in getting a job done. Readiness to respond positively to instructions and procedures.
• Compliance: Always be compliant with all company and regulatory policies and procedures.
• Attendance: Faithfulness in coming to work daily and conforming to scheduled work hours.
• Planning and Organizing: The ability to analyze work, set goals, develop plans of action, utilize time, and delegate work as appropriate. Consider the amount of supervision required and the extent to which you can trust employees to carry out assignments conscientiously.
• Directing and Controlling: The ability to create a motivating climate, achieve teamwork, train, and develop, measure work in progress, and take corrective action.
• Decision Making: The ability to make decisions and the quality and timeliness of those decisions.
• Problem Solving: The ability to assess a problem, identify options or solutions, formulate a plan, execute the plan, and achieve and sustain positive outcomes.
• Embrace, support, and manage the business in accordance with Beacon’s Mission and Core Values.

Education and Qualifications:
◦ High School Diploma
◦ Must pass criminal background checks, central registry check (in applicable states) and child abuse registry (in applicable states).
◦ Must complete and pass a drug test, in applicable states.
◦ Must possess a valid Driver’s License and have reliable transportation.
◦ Proficient in speaking, reading and writing the English language.
◦ Approved by state, federal and government entities to work within BSLS programs.
◦ Ability to use office equipment, including BSLS information technology systems.

Skills and Abilities:

Work Environment:
◦ Community environment
◦ May experience exposure to body fluids and the need to provide personal, private care to individuals.

Travel:
Travel is required between programs and daily activities.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Position Type/Expected Hours of Work:
This position requires flexibility in scheduling and travel to various locations within Lackawanna and Luzerne counties as well as surrounding communities.
Scheduling needs may include varying hours and days, including nights, weekends and holidays in order to meet the needs of the individuals we serve.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

AAP/EEO Statement:
It is the policy of Beacon to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Beacon will provide reasonable accommodation for qualified individuals with disabilities.

This job description is intended to generally describe the nature and level of work required by the person assigned to this classification. It is not an exhaustive list of all duties and responsibilities. Other job duties and responsibilities may be assigned by the employer at the employer’s sole discretion. This job description may be amended at any time by the employer.

The employee signature below constitutes the employee’s understanding of the requirements, responsibilities, and duties of the position.

Employee Date