Job Description

About Wayside Chapel

Wayside Chapel has provided unconditional love, care and support to the most
marginalised people on and around the streets of Sydney since 1964. Our mission is to create a community with no ‘us and them’, and address underlying issues of inequality, wellbeing, and loneliness.

From our centres in Kings Cross and Bondi and through outreach teams, we offer a range
of support services that place dignity, respect, and love at the heart of what we do.

Every day, we walk alongside people facing homelessness, addiction, mental health challenges, and isolation. We provide care that is trauma-informed, respectful, and human.

Key Responsibilities

Working with visitors

• Greet visitors, build rapport, conduct basic assessment of need and direct visitor
  flow through the service
• Assess visitors in line with Wayside criteria to ensure suitability to access services
• Provide visitors with information on Wayside services and other local services
• Manage the provision of practical assistance including allocation of showers, toiletries,
  emergency clothes and emergency meals
• Provide crisis support and respond to immediate visitor issues such as lack of housing, mental health crises and other health emergencies
• Refer visitors to care coordination staff when appropriate
• Develop and deliver various activities to assist with visitor engagement
• Promote independence, self-determination and self-worth in visitors through one-to-one
  and community engagement

Service delivery

• Monitor and maintain adequate supplies to provide practical assistance for visitors such as toiletries, clothing and clean towels
• Collaborate and work effectively with volunteers and with other programs within Wayside for
  the advancement of visitor care objectives
• Participate in interagency meetings when required and ensure Wayside offers a consistent
  and professional presence. Explore opportunities to expand relationships and collaborative work with local service providers
• Utilise a trauma informed care approach to all interactions with visitors
• Operate within a harm minimisation framework when working with visitors engaged in high- risk behaviours
• Support the triage of needs to ensure appropriate care is provided to visitors.

Visitor Focus

• Maintain a safe environment through monitoring visitor behaviour and managing incidents as they arise, including dealing with aggression, challenging behavioural issues, substance use, overdose, suicidal ideation, complex and co-occurring mental health presentations
• Observe and maintain visibility of visitors in designated area at all times
• Supporting café staff with behaviour management and de-escalating behaviour of concern
• Liaise and maintain contact with the op shop team, managing any incidents or visitor behaviour on op shop premises
• Monitor CSC bathroom and shower usage to ensure visitor safety and well-being
• General cleaning of bathrooms and showers, where appropriate

About you

• TAFE level qualifications in Community Services Work, Mental Health, Alcohol and Other
  Drugs or other relevant area, and/or extensive experience in the areas of addressing the needs of disadvantaged populations
• Experience working with at-risk populations and understanding of related issues, both practical and systematic (including but not limited to Juvenile Justice, Aboriginal and Torres Strait Islander, CALD, trauma, homelessness, mental health, alcohol and other drugs)
• Knowledge of and ability to operate with regard to trauma informed principles;
• Initiative, flexibility and the ability to work in a demanding environment
• Ability to work as part of a team with a commitment to sharing knowledge and expertise and
  supporting Wayside culture
• Understanding of community-based model of care and commitment to the mission, vision and
  values of Wayside.

What We Offer

• Five weeks Annual Leave
• $15,900 of your annual salary tax-free through generous NFP salary packaging
• 3x Flex Leave days
• Access to monthly External Clinical Supervision
• Access to our Employee Assistance Program (EAP)

Next Steps

To submit your application please click ' Apply Now' by the closing date.

Wayside is an Equal Opportunity Employer that provides an inclusive work environment and
embraces the diverse talent of its people.

We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

Prior to an offer of employment, candidates will be required to complete pre-employment checks, including a Police check, reference checks and Working With Children Check.