Job Description

About the Role

• Full time (35 hour work week)
• Based full time in our West Ryde office with travel to properties in the West Ryde area and other suburbs as required.

The Tenancy Manager is responsible for the delivery of comprehensive, client-focused tenancy and property management services to assist customers to achieve long-term sustainable tenancies with Link Wentworth. The Tenancy Manager role requires strong people and interpersonal skills to connect and assist our customers with areas of concern regarding their property and housing needs.

Key areas of responsibility include:

• General tenancy and property management duties
• Conducting signups of tenancies, including explaining the conditions of tenancy to the customer in accordance with policy and legislation
• Promoting best practice arrears management by employing early intervention strategies for rental and non-rental arrears
• Identifying and negotiating appropriate support for customers, requiring assistance to sustain tenancies and collaborating with their supports
• Taking a customer-centred approach to all tenancy activities and engaging with individuals to identify their housing and lifestyle needs to create inclusive and cohesive communities

Who we are looking for:

The ideal candidate will have:

• A desire to make an impact and assist customers in relation to their home and housing
• Experience in community services or similar support fields
• Demonstrated experience or understanding of the social housing sector and the nature of the customers who seek or live in social housing [desirable]
• Demonstrated knowledge of policy and legislation applying to residential tenancy management [desirable]
• Demonstrated understanding of effective arrears management practices [desirable]
• Good negotiation and conflict resolution skills, with the ability to liaise with a number of stakeholders including customers from diverse backgrounds
• Ability to develop and maintain effective partnerships with identified support agencies and community services
• Empathy and compassion for others who face disadvantage

You will also need:

• A current driver’s licence valid in the state of NSW
• Willingness to comply with vaccination requirements imposed by Link Wentworth, including COVID-19 and other vaccinations, as determined by the organisation in accordance with current Government health advice, mandates, or directions
• A valid National Police Check (less than six (6) months old) to the satisfaction of Link Wentworth, to be renewed every five (5) years or more frequently as reasonably required by Link Wentworth

How to Apply

If this sounds like you, please click ‘Apply’ and submit an up-to-date resume and cover letter addressing your suitability for this position.

Contact

To request a copy of the full position description or to make any other enquiries, please contact Mitchell Green, Recruitment Specialist at careers@linkwentworth.org.au or phone (02) 9159 7569

Who are we and why should you join us?

Link Wentworth is an ambitious and growing housing and homelessness service, based in Greater Sydney. With the NSW rental and housing crisis reaching breaking point, our services are needed more than ever in our communities.

Link Wentworth offers staff:

• A strong culture of collaborative teamwork, individual empowerment, and customer-centred service delivery
• Strong focus on internal staff career development and opportunities
• Options for flexible work arrangements
• Attractive leave options including ability to purchase up to two (2) weeks additional annual leave per year
• A competitive salary with the opportunity to reduce your income tax and increase your take-home pay with not-for-profit salary packaging
• Meaningful and fulfilling employment, improving the lives of others every single day

+ much, much more!!!