Job Description

Posting number: 26-00372

Department: Community Development

Division: COMMUNITY SERVICES

Job classification: Crisis Intervention Clinician

Posting type: Open

Categories: Community Services

Summary

This requisition expires on November 14, 2026, but may close earlier if the position is filled prior to the expiration date.

Responsible for providing Crisis Intervention, Mental Health Assessments, Case Management and Case Monitoring to individuals in need of mental health services.

Examples of duties

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

DUTIES

• Provide individual crisis counseling and intervention to reduce symptoms, provide education, and prevent admission to a more restrictive environment.
• Perform clinical assessments throughout the City of Denton based on the nature of the request; evaluate and provide recommendations according to the individuals’ needs for mental health services including the level of care of needed.
• Monitor individual’s mental health status on a proactive basis to prevent an escalation of symptoms; notify appropriate individuals if symptoms escalation continues.
• Perform assessments together with the law enforcement officers ensuring that the officer has secured the safety of the scene then collaborate with the officer on the scene to provide mental health services.
• Collaborate with internal and external stakeholders to facilitate case coordination and information sharing to avoid duplication of services; represent the City of Denton in outside professional groups and committees.
• Educate family members and/or caregivers to help with understanding the individual’s mental health symptoms, need for treatment and what treatment includes, and assist with referring to community resources.
• Provide information on mental health, the importance of medications and treatment compliance, and other clinical-related information to individual, family, caregivers, and community as needed.
• Perform activities to assist individuals in gaining and coordinating access to necessary care and services based on individual needs.
• Complete written and electronic documentation as required to maintain a permanent record of individual encounters, which may include progress notes, outcome evaluation, service plans, incident reports and evaluations, attend team meetings, and provide required reports; effectively communicate all concerns.
• Follow Federal, State, Local laws, compliance, and regulations, including but not limited to, education, treatment, documentation, referrals, and confidentiality.

SUPERVISORY/BUDGET RESPONSIBLITIES

• None.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

EDUCATION, EXPERIENCE AND LICENSES/CERTIFICATIONS

• Master’s Degree from an accredited college or university in Counseling, Social Work, or related field; and,
• Four (4) years of experience; and,
• Must have or obtain a valid Licensed Clinical Social Worker (LCSW), and/or Licensed Professional Counselor (LPC) prior to employment;

OR

• Any combination of related education, experience, certifications, and licenses will result in a candidate successfully performing the essential functions of the job.

REQUIRED SKILLS/ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Knowledge of applicable Federal, State and Local laws and regulations regarding healthcare services.
• Knowledge of development, implementation, and documentation principles for individual care and treatment for a wide range of psychiatric conditions.
• Knowledge of local behavioral health providers and hospitals served by the Agency.
• Knowledge of law enforcement systems at all levels of community interaction.
• Skill in moderate problem solving; identifying moderate-to-complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Skill at the intermediate level, working with Microsoft Office 365, and other software systems to complete work.
• Skill in connecting available resources with people based on their individual needs.
• Skill in analyzing and researching, to interpret and understand policies, laws, and regulations, and to provide workable recommendations and solutions to problems that maintain compliance.
• Skill in judgment and creativity in decision-making; considering the relative costs and benefits of potential actions and select the most appropriate one.
• Skill in providing exceptional service to internal and external customers.
• Ability to establish and maintain effective interpersonal relationships.
• Ability to communicate effectively, both in oral and written forms, for the needs of the audience.
• Ability to lead and motivate others.
• Ability to be flexible and adaptable to changing work environment to facilitate/accomplish needed activities.
• Ability to cope with and recognize the symptoms of crisis and stress in self and others.
• Ability to display active listening skills and solve critical problems timely and professionally.
• Ability to express empathy and patience towards individuals.
• Ability to read, understand, and follow safety protocols and safe work procedures.
• Ability to handle records and complex situations of a confidential nature.
• Ability to maneuver comfortably through complex policy, process, and people-related organizational dynamics.

CONDITIONS OF EMPLOYMENT

• Must have and maintain a valid Class “C” Driver’s License and valid state required minimum automobile liability insurance prior to employment (must obtain Texas Class “C” driver’s license and state required minimum automobile liability insurance within 90 days of hire per state law).
• Must pass a drug test, driver’s license check, fingerprints, criminal history background check, employment history verification, and social security number verification.
• Must have or obtain and maintain a valid Licensed Clinical Social Worker (LCSW), and/or Licensed Professional Counselor (LPC) prior to employment.
• Must meet the Denton Police Department’s Civilian Hiring Standards.

Supplemental information

SAFETY

• Ensure equipment is in safe operating condition; perform preventive maintenance on tools and equipment, as appropriate and/or notify leadership immediately of needed repairs.
• Follow established safety procedures and techniques to perform job duties, including lifting and climbing; operate tools and equipment according to established safety procedures.
• Promptly report unsafe conditions in the work area and/or any conditions that are not immediately correctable to leadership.

WORKING CONDITIONS/PHYSICAL REQUIRMENTS

• Safety Sensitive (Subject to random drug testing): Yes
• Tools/Equipment Used: Standard office equipment, including computer, police radio, tablet, and peripherals, including wearing appropriate personal protective equipment (PPE),
• Posture: Prolonged sitting and standing; occasional stooping, squatting, kneeling, bending, pushing/pulling, and twisting.
• Motion: Frequent repetitive hand motions, including keyboarding and use of mouse; occasional reaching.
• Lifting: Lifting no more than 20 pounds and carrying up to 10 pounds.
• Environment: Work inside and outside with exposure to sun, heat, cold and increment weather, noise, no/low light, insects, poison oak/ivy, debris, odor, and rough terrain; occasionally requires irregular and/or prolonged hours.
• Travel: Travel to City of Denton buildings and professional meetings as required. Must be able to work in the field.
• Attendance: Regular and punctual attendance at the worksite is required for this position. Must be able to work and attend public meetings outside normal business hours as needed.
• Mental Demands: Maintain emotional control under stress; work with frequent interruptions. Potential for volatile situations when conducting visits.

CORE VALUES

• Inclusion
• Collaboration
• Quality Service
• Strategic Focus
• Fiscal Responsibility

TOP TIER BENEFITS

• Medical, dental, vision, coverage in addition to life and disability insurance plans
• Employee Health Clinic
• Paid Vacation Days and Paid Holidays
• Retirement Plan

EEO STATEMENT

City of Denton is an equal opportunity employer. It is the policy of the City of Denton to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to any protected class, status, characteristic, or activity. All employment decisions, including decisions regarding recruitment, selection, hiring, compensation, benefits, training, advancement, discipline, discharge, and other terms, conditions, and privileges of employment are made without regard to any lawfully protected class, status, characteristic, or activity.

ADA/EOE/ADEA

This job description is not an employment agreement, contract agreement, or contract. Management has exclusive right to alter this job description at any time without notice.