Job Description

Posting number: 2026-00104

Department: Police

Division: Operations

Job classification: Community Service Officer

Posting type: Open & Promotional

Categories: Community Services, Animal Control

Summary

The Community Service Officer/Animal Control performs both enforcement and non-enforcement duties in support of the Patrol Division within the Police Department. The CSO is responsible for investigating and enforcing municipal codes and ordinances related to animal control and parking violations. Assists with directing traffic at accident scenes and transports stray animals.

Examples of duties

• Manages traffic control at accident scenes and secures area as directed; assists stranded motorists
• Responds to calls, investigates and enforces municipal codes, ordinances and regulations related to animal control and parking violations
• Responds to aggressive animal/dog complaints
• Investigates property damage crashes by providing a mobile response to the scene of a crash.
• Assists with enforcement of federal, state and local felony and misdemeanor laws, codes, ordinances and regulations
• Collects information and evidence and completes official crash reports, applying relevant laws, issuing traffic citations, and testifying in court as necessary.
• Conducts basic crime scene investigations such as fingerprint dusting and crime scene security
• Attends shift meetings, seminars, and training sessions to remain knowledgeable of operations and promote job performance
• Completes the proper investigative paperwork and cold police reports as assigned
• Documents violations, prepares and serves of legal notices, establishes time limits prescribed by law or procedures; documents progress with return inspections using visual observations, notes, photographs and collecting physical evidence
• Performs general preventative maintenance on the trucks such as checking fluid levels, tire pressure, and ensures trucks and equipment are kept clean and in proper operating condition
• Patrols the City to assure all animal and parking laws are being followed, tickets parking and animal violators within the City
• Responds to all animal complaints in the City and completes the required paperwork, impounds, etc. within a reasonable timeframe
• Responds to assigned calls including cold criminal calls, crimes scenes, accidents, and parking violations
• Completes forms and reports in a clear, complete and legible manner
• Establishes and maintains an on-going community partnership
• Contacts persons needing to make non-investigative crime reports
• Develops effective customer relationships with internal and external customers
• Recognizes the roles and services of each City department to make appropriate referrals
• Responds to questions from staff and community members in a clear and concise manner
• Records information concerning events that take place while on duty, and records activity in the manner prescribed by the department
• Communicates with people in regarding parking violations and crime prevention strategies
• Provides information and assistance to citizens by teaching animal behavior, providing information on the codes and ordinances, and recommending options to assist with compliance

Performs other duties as assigned

Qualifications

High School diploma or GED and one year of law enforcement or animal control experience; animal control and/or enforcement experience is preferred. An equivalent combination of training and experience that provides the required knowledge, skills and abilities may be considered. Must possess a valid Colorado driver’s license with a good driving record.

Knowledge, Skills, and Abilities

Knowledge of

• And understanding of pertinent codes, ordinances, regulations, and standards at an extensive level.
• The ordinances, policies and methods implemented by the City as they pertain to the responsibilities of the Community Service Officer
• The terminology, principles and methods utilized within the department comprehensively
• Proper and humane animal handling and care and methods for administering treatment to animals.

Skills in:

• Computer software and programs, to include Microsoft programs, I-Leads, and records management systems
• Knowledge of proper/humane animal handling and care and methods for administering same
• Basic mathematics and technical

Ability to:

• Modify work methods to meet changing priorities
• Learn and utilize new skills and information to improve job performance and efficiency
• Prioritize work assignments and complete duties in a timely manner under deadlines
• Interact and communicate with others in a courteous, articulate, and professional manner
• Attend to detail in reviewing and preparing required records
• Use independent judgement and discretion in the performance of daily routine and non-routine situations

Supplemental information

• Duty Assignment Locations: The primary work location may vary and is subject to change based on the departmental needs and operational requirements.
• Driving: Drives a city or personal vehicle in the normal course of business
• Office Equipment: Daily use of computer, keyboard, copier, scanner, printer, calculator, phone (desk and cell). Daily use of software programs including Microsoft Office Suite, Outlook, Word, Excel; mobile data terminal (MDT), radios, personal information systems, file maintenance programs
• Other Equipment: Must be able to wear/use personal protective equipment (PPE), batons, catch pole, net, first aid equipment, tasers, crime scene technician kits, two-way radios
• Physical Activities: High physical activity that may include walking, sitting, standing, stooping, bending, reaching, lifting and carrying
• Lifting: Frequently lifts, carries, and exerts up to 65 pounds
• Vision and Hearing: Must have visual acuity to see and read paper and electronic documents. Must be able to communicate via telephone and two-way radio, communicate conversation, respond to verbal inquires and provide verbal directives. Requires the ability to differentiate between colors and shades of color
• Exposure to Environmental Conditions: May be exposed to heat, cold, odors, toxic agents, noise, vibrations, smoke, wetness, humidity, dusts, disease, weapons, explosives, bodily fluids, intense light, electrical currents, or violence. Frequent contact with weapons, firearms, syringes, drugs; bloody materials and other biohazards; graphic photos and videos; odors; and chemicals.
• Schedule: Position generally works a non-traditional work week. Will be required to be available for over-time, off duty and/or on-call duty
• Additional Working Conditions: Will be exposed to work settings that vary in convenience and comfort. Will be required to visit external, non-city work sites with the city having limited control over the work environment. Works under high-risk conditions, including dangerous animals
• Safety Sensitive: This position is subject to the city’s drug screening

NOTE: This job description is not intended to be an exhaustive list of all responsibilities and qualifications. Employees are accountable for all duties associated with this position.