Job Description

STATEMENT OF THE JOB

Provides information and referral services and crisis intervention services by phone and electronically to the public and community professionals 24 hours/day, 7 days/week.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Interviews clients and conducts a thorough assessment of their needs
• Identifies appropriate resources
• Supports the client in implementing the referral, and when appropriate, makes the linkage with other agencies for the client
• Advocates for the inquirer, when necessary, to assist in contacting and utilizing resources.
• Conducts follow-up to ensure that the inquirer’s needs have been met
• Uses crisis management techniques in accordance with agency procedures
• Maintains complete and accurate documentation
• Responsible for staying current with all ongoing training requirements for both services
• Assists with community outreach activities as assigned by the management team
• Actively involved with agency programs and events
• Supports operations during times of disaster as defined by agency policy
• Maintains up to date knowledge of agency processes and policies & procedures
• Performs all other duties as assigned

Requirements

REQUIREMENTS

• High school diploma and experience with human services preferred. Successful completion of 40-hour classroom training required (provided by Gryphon Place).
• 16-hour positions. Must have Saturday availability between 9a-8pm (8 hours in that range somewhere) + 1 additional day a week 2nd shift 4p-12a

KNOWLEDGE / SKILLS / ABILITIES

• Well-developed interpersonal skills
• Excellent computer skills
• Demonstrated crisis intervention skills
• Versed in substance abuse issues and mental health issues
• Clear and effective communication and accurate assessment of inquirer’s needs
• Ability to function as a team member in an experiential learning setting
• Ability to effectively problem solve and resolve conflict
• Ability to work independently with minimal supervision
• Ability to maintain professional expectations and assist individuals with diverse backgrounds
• Knowledgeable of program procedures and the contact center's information system
• Must have reliable, secure internet service along with a cellular phone.