Job Description

Community Relations Director

Status: Full-Time

Location: Ovation Heartwood Preserve - 470 Maxwell Plaza, Omaha, NE 68154

Apply online at TeamAvamere.com

An Ovation team member will emulate the Ovation brand with a focus on service, exceeding expectations and creating exceptional, memorable moments for all residents. Team members will always embrace and emulate the Ovation mission statement and core values and set an example of these values for all those that interact with them. They will assist residents to find their passion for life and pursuit of engagement within the Ovation family and create and maintain an atmosphere of warmth, personal interest and positive emphasis as well as a calm environment throughout the community. They will encourage and support teamwork and create memorable moments for our residents.

Responsibilities:

• Responsible for receiving and tracking all community relations data such as inquiries, tours, deposits, special events, advertising, etc.
• Responsible for weekly reports that track all referrals, inquiries, tours, deposits, and referral sources
• Responsible for all move-in paperwork including review of paperwork done
• Responsible for handling all incoming and outgoing sales and marketing calls, giving tours and handling the move-in process according to company policy
• Responsible for implementation and continuous training of a backup tour team
• Make person-to-person calls outside the property to legal and medical professionals, senior organizations, hospital discharge planners and other community contacts
• Comply with all state and federal requirements for resident move-ins
• Conduct evaluations whenever necessary either independently or in conjunction with an appropriate colleague to insure appropriate residential location of each potential resident and their individual needs
• Alert appropriate department managers and property team of projected move-ins, tours and discharges. Responsible to communicate and to verify that the apartment is ready for the move-in timely
• Maintain a close working relationship with the team to assure appropriate and efficient decisions about prospective move-ins and move outs
• Coordinate appropriate deposit and move-in papers and obtain signatures from residents or responsible parties prior to move-in in a manner consistent with state and federal regulations. Communicate special needs of new residents to staff to ensure an efficient move-in. Communicate move-in decisions in a timely manner
• Responsible for pre-authorizations and documentation for all move-ins requiring such paperwork, and coordination of collections of pre-pay for residents. Obtain appropriate financial information prior to admission
• Provide assistance with new employee orientation on the role of the CRD
• Maintain Network Flow analysis reports
• Maintain and implement monthly marketing plans
• Maintain CRM program for maintenance of all inquiries and referral sources
• Monitor and evaluate customer satisfaction
• Assist in the development of property marketing materials
• Develop and implement special events and presentations targeted at community education. Serve as community resource and maintain contacts for information exchange. All such events will be tracked in the CRM component
• Regular, punctual attendance with flexible hours as CRD responsibilities dictate.
• Serve as a member of committees, whose purpose is to enhance resident and community relations, attend CRD meetings and assist in implementation of resulting plans, monitor and track results
• Review and interpret monthly financial statements and provide such information to the General Manager.
• All other duties as assigned.

Qualifications

• Bachelor’s Degree from an accredited college or university in marketing or related field preferred
• Must have 2-5 years of experience in sales, with proven ability to “close" a high percentage of quality leads
• Recommended 1+ years of sales experience in a hospital, nursing facility or retirement community
• Must present a professional appearance and reputation to represent Ovation and this facility
• Must possess the ability to work independently; must be a self-starter
• Experience with a Client Management System preferred
• Knowledge and experience interacting with residents of this nature
• Knowledge of patient admissions processes preferred
• Maintain confidentiality of all resident care information in accordance with HIPAA guidelines
• Must have a valid driver’s license and dependable vehicle for transportation
• Must be able to read, write, and speak English fluently

At Ovation, we believe caring for others starts with caring for our own teams. Our benefits are designed to support your well-being, growth, and peace of mind so you can focus on making a difference every day.

Employees are Benefits-eligible at 30+ hours/week. Coverage begins the 1st of the month following hire

• Medical, Dental & Vision Coverage – Regence medical plans (PPO & HDHP), Delta Dental (with orthodontia), and VSP vision
• Employee Assistance Program (EAP) – Free, confidential support for mental health, stress, family needs & work/life balance (Canopy)
• Paid Time Off (PTO) – Flexible PTO program combining vacation, sick, and holiday time
• Paid Holidays – Six recognized holidays, with premium pay for eligible hourly employees
• 401(k) Retirement Plan – Available after 90 days, with discretionary employer match
• Health Savings Account (HSA) – Employer contributes up to $600/year for HDHP participants
• Flexible Spending Accounts (FSA) – Medical, Limited, Dependent Care, and Commuter options
• Voluntary Benefits: Life insurance, disability coverage, supplemental hospital, accident and critical illness coverage, Legal Services, Pet Insurance, discount programs and more
• Employee Discounts – Savings on travel, entertainment, electronics, fitness & more (Tickets at Work)