Job Description

Navion Senior Living is seeking a Community Relations Coordinator for The Reserve at Mills Farm located in Apex, NC to uphold our standards of high-quality care. As a locally owned and operated senior housing company, Navion Senior Living has a reputation for providing exceptional care to residents and their families. Our leaders, with 100+ years of management experience across the Southeast, believe that our team members are our greatest resource. As a result, we strive to provide a familial work environment where growth opportunities abound and our team members can thrive. As the Community Relations Coordinator, you will be responsible for handling new resident and existing resident service requests and assisting the community with administrative support duties and in-house marketing. This is predominantly an administrative role with some sales support responsibilities.

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Responsibilities

General Office Duties:

• Operate community telephone and paging systems efficiently and transmit calls and messages promptly and accurately.
• Greet and direct visitors in a professional, friendly and hospitable manner.
• Answer inquiries according to established procedures relative to HIPAA guidelines.
• Handle inquiries in a positive manner and obtain necessary information for follow up.
• Notify the Supervisor in Charge (SIC) of resident assistance needed in a timely manner.
• Assist in ordering, receiving, stocking and distributing marketing supplies.
• Receive payments on accounts and issue receipts.
• Perform general office duties (e.g. copy, file, fax).
• Execute signing of lease agreements for new resident move-ins and resident transfers between product and care service lines.
• Conduct visits/ meetings with existing residents and families transferring to higher level of care.
• Coordinate logistics and expectations of transfers in a timely and efficient manner conducive for operational needs and with reasonable time frame for meeting of resident care needs.
• Marketing: Assist with marketing activities, events, and co-workers as needed; Attend community events, developing positive community relations; Ability to speak to and educate individuals about community services, benefits, and differentiators.
• Training: Attend meetings and in-service training sessions as required and in accordance with state guidelines.

Other:

• Ensure compliance and understanding of all regulations regarding residents' rights at all times and report observed violations.
• Abide by all house policies and procedures including regular and thorough hand-washing.
• Handle emergency situations in a calm, effective manner.
• Assist with resident activites as needed.
• Perform other related duties as assigned by the supervisor.

Requirements

• High School diploma or equivalent required.
• 1 year experience in a healthcare, hospitality or service environment required.
• Well-developed interpersonal and communication skills.
• Ability to work in an environment conducive to caring for residents without posing a substantial safety or health threat to self or others.
• Ability to work well with others and promote a team environment.
• Customer service driven in a highly active environment.
• Dependable and systematic.
• Skilled in accurately recording information.
• Maintain confidential information.
• Professional appearance and demeanor.
• Must be courteous, patient and tactful when dealing with public, residents and families.
• Ability to learn tasks and follow instructions.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• PTO for full time positions
• Short & Long Term Disability Insurance
• Life Insurance
• Career Advancement Opportunities

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