Job Description

Job Title: Community Relations Associate

Department: Residential

Reports to: Lifestyle Director

Job Type: Non-Exempt, Part Time - 13 hours per week

Compensation: $20/hour

Schedule Weekends required, occasional weekdays and holidays

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.

Arch Amenities Group, the world's leading provider of wellness, fitness, and leisure services, is seeking a Community Relations Associate to deliver exceptional service and support to prospective homebuyers and residents in a new-home community. This role includes facilitating prospect tours of the amenities, greeting residents, facilitating program registrations, assisting with events, and ensuring a high standard of facility cleanliness and safety.

Key Responsibilities:

• Greet prospects and residents warmly, providing a welcoming and professional front desk experience.
• Provide community and amenity overviews to prospective homebuyers and realtors.
• Enroll residents in recreational programs, classes, and events; make reservations and process payments.
• Assist with new resident orientations which include rules and regulations overview, issuing access to the amenities, and registering them in administrative systems, such as the point-of-sale system, email marketing, and access control.
• Communicate effectively with prospects and residents about programming, services, schedules, and amenities.
• Handle resident concerns or complaints calmly and professionally, escalating to management as needed.
• Assist in the execution of programs, special events, and private rentals, including setup and cleanup for events.
• Monitor facility cleanliness and inventory levels, restocking supplies as necessary.
• Support marketing and communication efforts by helping prepare flyers, bulletins, and other promotional materials.
• Ensure that only authorized individuals access the facility, and maintain a secure, safe environment.
• Assist with lifting and moving furniture and equipment during event setup and breakdown.
• Report incidents or accidents promptly to management.

Qualifications:

• High school diploma or equivalent; college coursework preferred.
• 5+ years of customer service experience, ideally in recreation, hospitality, or residential communities.
• Strong written and verbal communication skills.
• Ability to multitask efficiently in a fast-paced environment.
• Professional demeanor and appearance.
• Creative mindset, especially in marketing and promotions.
• Basic computer and office equipment proficiency.
• Ability to remain calm and composed under pressure.
• Capable of lifting up to 50 lbs and performing physical tasks related to event support.

Work Environment & Physical Demands:

• Frequent standing, walking, bending, and lifting.
• Indoor and outdoor work; may be exposed to varying temperatures and light cleaning chemicals.
• Flexible schedule required, including evenings, weekends, and holidays.

Essential Function

Seldom

Occasionally

Frequently

Stationary Position -- Sitting or Standing

X

Active Position -- Walking, jogging, running

X

Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate

X

Climb/Balance -- Stairs, ladders, ropes, equipment, beams

X

Stoop/kneel/crouch or crawl -- Position self, move

X

Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information

X

See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more

X

Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.

X

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.