Job Description

🌟 We’re Hiring: Community Placement Coordinator

Permanent, full time shift patterns between 08:00-18:00

£24,785-£26,000 per annum + quarterly bonus

Hybrid in our Dundee St, Edinburgh office

Are you a compassionate individual that enjoys delivering exceptional customer care? We’re looking for a Community Placement Coordinator to join our team and place healthcare workers into our community care packages for service users with learning disabilities, mental health and complex care needs.

Acacium Group are a leading global healthcare delivery partner and we are hiring a Community Placement Coordinator. Part of Acacium Group, Scottish Nursing Guild have almost 30 years’ experience in responding to last-minute requirements, our service is fast, reliable, and trusted. We care passionately about our nurses and the difference they make to the lives of patients and clients.

💡 About the Role

In this role, you will:

• Handle inbound and outbound calls to nurses and healthcare support workers in order to book them into shifts in the various community settings, ensuring their skillset matches the shift requirements.

• Liaise with healthcare workers to respond to queries and gain availability for current and future shifts.

• Upload and update service users shift information onto our system, ensuring this is communicated to new workers.

• Develop good relationships with the service users family, providing a supportive and empathetic approach.

🎯 What You’ll Bring

We don’t expect perfection. If most of this sounds like you, we’d love to hear from you:

• Ability to build and maintain good working relationships

• A compassionate and empathetic approach

• Resilience when faced with challenging situations

🌍 Why Join Us?

• Your work will directly shape decisions that improve our services.

• You’ll help us maximise value by ensuring data quality.

• You’ll be part of a supportive team where new ideas are welcomed.

• You’ll have opportunities to learn, grow, and develop your skills.

✨ Your Benefits

• Pensions scheme, free mortgage broker service & life assurance

• Wellbeing Benefits - Employee Assistance Programme. Digital Health & Wellbeing App. Mental, Social, Physical & Financial Workshops

• Recognition Benefits. Long Service awards, Exceptional performance awards & Increasing holiday allowance

• Discounts. Shopping, lifestyle & cinema discounts

📚 Experience We’re Looking For

If you don’t meet every requirement but believe you’d be a strong fit, please apply anyway, we value diverse experiences.

• Delivering customer service via email and inbound and outbound calls

• Administration with experience using Microsoft packages

• Healthcare experience is a bonus, but not essential!

If you don’t meet every requirement but believe you’d be a strong fit, please apply anyway, we value diverse experiences.

🧩 Inclusion & Accessibility

We are committed to creating a truly inclusive and diverse workplace where everyone feels valued, respected, and able to thrive. As an age-friendly and disability-confident employer, we welcome applications from people of all backgrounds, communities and ages, recognising unique skills, experience and perspectives individuals bring at every stage of their career. Guided by our core value of Putting People First, we are committed to fostering an inclusive culture and will consider flexible working options and reasonable adjustments wherever possible to suit individual needs.

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