Job Description

The Salvation Army Ferguson Community Empowerment Center is looking for a Community Pathway of Hope Case Manager. This individual will work Community Rapid Re-Housing Case Manager provides housing-focused, strengths-based, and trauma-informed case management to individuals and families experiencing homelessness. This role supports rapid connection to permanent housing and promotes long-term stability through individualized case management using the Pathway of Hope model.

This is a full-time, 40 hours per week, $46,000 annually. This position is grant funded and will last from 02/01/2026 -12/31/2026.

We are located at 9420 W Florissant Ave, Ferguson, Missouri.

Essential Functions

• Housing Navigation & Stabilization
• Assist clients in identifying, securing, and maintaining safe, affordable, permanent housing.
• Actively recruit, engage, and retain landlords; build and maintain a portfolio of landlord partners. Negotiate lease terms, mediate landlord-tenant issues, and support conflict resolution.
• Coordinate move-in logistics, including utility setup, furnishings, and household supplies as permitted by funding.
• Provide tenancy education, budgeting support, and financial capability coaching.
• Implement eviction prevention strategies and crisis intervention when needed.
• Conduct frequent home visits and housing stability check-ins to support retention.
• Develop and implement safe, planned, and successful program exits with warm handoffs to community resources.
• Provide ongoing housing stabilization support to prevent returns to homelessness
• Case Management & Support Services
• Deliver strengths-based, trauma-informed, and client-centered case management using the Pathway of Hope approach consisting of the following functions:
  • Conduct pre-screening, intake and eligibility determination using required assessment tools of clients using specified assessment tools; Conduct housing assessments and develop individualized housing and service plans
  • Conduct goal setting steps with clients formulating a change-oriented action plan.
  • Conduct follow-up case management meetings with clients.
  • Accurately document participant progress and case notes in compliance with program documentation standards and timelines.
  • Manage an assigned caseload in accordance with program standards.
  • Monitor and track the changes and goal attainment on the action plan.
  • Ensure delivery of the program’s required number of services to participants in compliance with established standards and timelines.
  • Provide on-site, remote, community case management to clients seeking emergency assistance.
• Community Collaboration & Systems Coordination
  • Participate in Continuum of Care (CoC) activities, case conferencing, and coordinated entry processes.
  • Network with community partners, shelters, outreach teams, service providers, and government agencies.
  • Advocate for clients within housing, benefits, and service systems.
• Documentation, Compliance & Performance
  • Enter and maintain accurate, timely documentation in HMIS and Salvation Army systems.

Minimum Qualifications

Bachelor’s degree in human services field or at least (3) years related work experience. Must have an outgoing personality with good communication skills and an ability to work with diverse cultures. Strong leadership style and good organizational skills required. Commitment to carry out The Salvation Army’s mission is essential. Knowledge of The Salvation Army and Government, State and community resources is helpful. Must have working knowledge of computers. Must have reliable transportation, a valid Driver’s License, and pass TSA MVR check. Good communication skills as well as the ability to work with diverse and challenging personalities are essential.

Physical and Working Conditions

Capable of performing in an office environment to include using a computer, answering phones, moving client files, etc. Most work will be indoors in a temperature-controlled environment.

*Review full job description upon time of interview.

Qualifications

Who are we?

https://www.youtube.com/watch?v=8JJuAE4H_VQ&feature=youtu.be

The Salvation Army Mission

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Fair Chance Hire

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

Benefits

The Salvation Army offers a competitive benefit package including:

• 14 days paid holidays
• Sick time, personal days, and a floating holiday
• Health, Dental, Vision, and Hearing insurance
• Company-paid Life Insurance
• Voluntary Life Insurance
• Company-paid Pension Fund
• Long Term Disability with buyup option
• Voluntary Retirement Fund (403b)
• Voluntary Aflac products
• Voluntary Short-term Disability
• Other elective benefits