Job Description

Make a real difference every day. Join a team that cares as much as you do.

About Us:

Helping Solutions (part of the Xanadu Group) is a registered NDIS provider and also Associate Provider for Aged Care – Home Care services, delivering high‑quality, person‑centred services across Perth, Geraldton, and regional Western Australia We are committed to improving liveability, independence, and wellbeing for people living with disability and older Australians. As part of the Xanadu Group, we are supported by a broader organisation operating across Aged Care – Home Care, high‑care NDIS, and Out of Home Care (Child Protection services), with a growing presence in Perth, regional WA, and Melbourne. Together, we are driven by purpose, community impact, and sustainable growth that supports some of the most vulnerable people in our communities.

About the Role:

We are seeking a Community Partnerships & Growth Coordinator to play a pivotal role in expanding our Aged Care – Home Care services across Perth and regional Western Australia This is a front‑facing, growth‑focused role responsible for building strong community and referral partnerships, generating new client opportunities, and leading the end‑to‑end onboarding of new aged care home care clients. You will act as the bridge between the community, referral partners, and our internal teams, ensuring clients experience a smooth, supportive transition into our services.

Key Responsibilities

Client Acquisition & Community Partnerships

• Act as the face of Helping Solutions' aged care – home care services across Perth and regional WA
• Proactively build and maintain referral pathways with:

• Hospitals and discharge planners

• My Aged Care assessors

• Community organisations

• Health and allied service providers

• Attend community meetings, forums, expos, and networking events to strengthen brand presence and service awareness
• Identify and develop new client opportunities through referrals, partnerships, and community engagement
• Maintain ongoing relationships with referral partners to support sustained service growth

Client Onboarding & Early‑Stage Relationship Management

• Lead the end‑to‑end onboarding experience for new aged care – home care clients.
• Manage referrals, intake processes, and service commencement coordination.
• Be a key point of contact for new clients and families during onboarding, ensuring a clear, supportive, and person‑centred experience
• Communicate with empathy and clarity to understand individual needs, goals, and circumstances.
• Ensure smooth handover to internal teams while maintaining appropriate relationship continuity.

Collaboration, Systems & Compliance

• Collaborate closely with internal care, scheduling, and leadership teams to ensure seamless service delivery.
• Navigate systems including My Aged Care and client management platforms to manage enquiries, referrals, and service demand.
• Ensure accuracy, compliance, and data integrity when establishing service agreements and maintaining client records.
• Monitor enquiry and referral trends to identify opportunities for service improvement and growth.

Essential Criteria

To succeed in this role, you will bring:

• Certificate III in Aged Care, Community Services, or equivalent
• 2–5 years’ experience in aged care, home care, community services, or a related health sector
• Demonstrated experience building referral relationships and attracting new clients through community or stakeholder engagement
• Strong communication and interpersonal skills, with the ability to build trust with clients, families, and stakeholders
• Strong organisational and time‑management skills with a proactive, self‑driven approach
• Ability to work autonomously in a fast‑paced and evolving environment
• Proficiency in Microsoft Office and experience using client management systems
• Knowledge of the My Aged Care portal and referral processes (highly desirable)

Registrations and Licences

• National Police Clearance
• Current Driver's Licence
• Proof of right to work in Australia

Why Join Helping Solutions?

Join a dynamic team where you will receive:

• Comprehensive training and career development opportunities.
• Competitive salary package.
• Opportunity to advance your career in a rapidly growing industry.

Ready to Apply?

If you’re a confident relationship‑builder who thrives in the community and is passionate about growing access to quality aged care services, we’d love to hear from you.