Job Description

Compensation Range: $18/hr - $19/hr commensurate with experience

Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

This position supports Housing Works mission to connect new and existing clients/patients to programming through an efficient and friendly customer experience. The Community Liaison works as an Extender to the Account Management team and provides a warm welcome for the clients the Account Managers are connecting to Housing Works. The ideal candidate is outgoing, personable, articulate, organized and persistent in their mission to connect individuals to care.The Community Liaison ensures that clients/patients have an unparalleled, excellent experience at Housing Works Community Health Center. The person in this position would have to be sensitive, flexible and responsive to gender, race, ethnicity, socio-economic status, religion, age, sexual orientation or other special needs as reflected in the ability to communicate with staff and/or clients. They would also have to uphold and advance the values, ethics, knowledge and mission of Housing Works.

Responsibilities:

• Maintain knowledge of Housing Works' programming, screening tactics and eligibility requirements as well as effectively articulate the benefits to eligible clients/patients
• Assist in enrolling clients or registering patients in programming and helps clients access entitlements, health insurance and benefits if barriers present
• Coordinate client transportation and ensure client adherence to initial visits and appointments
• Navigate new client/patients throughout Health Center site during day of appointment and deliver the patients’ courtesy lunches during their visit
• Provide follow-up support to ensure client/patient adherence to referrals made including follow-up calls and/or emails to Partner/Case Manager
• Document and critically think through possible solutions for customer service issues
• Assist team in organizing outreach efforts, promotional materials and producing data reports that help improve quality of partnership
• Meet documentation and reporting requirements on a weekly and monthly basis to track client engagement and enrollments
• Participate in professional training and development opportunities including certifications that may be required
• Active member of the Community Partnership team participating in weekly huddles, monthly meetings and participating in community events as needed

Requirements:

• High School Degree, associate’s degree, bachelor’s degree preferred or in pursuit of
• One-two year experience working in community-based setting including health services as a client/patient navigator, outreach worker or other relevant experience
• Demonstrated customer service skills including problem-solving
• Organized and able to handle multiple tasks and work in a fast-paced environment
• Able to work independently while also supporting the team
• Excellent verbal and oral communication skills that are timely and effective including phone etiquette and concise emails
• Exceptional interpersonal skills; able to conduct him/herself in a diplomatic and professional manner
• Accurate, precise and timely in reporting and managing numerous admin task

Additional Skills:

• Accountable/Results-Oriented
• Highly efficient/organized.
• Ability to work in a team setting.
• Takes initiative and has a positive attitude.
• Ability to multi-task and work well under pressure.
• Excellent oral and written communication skills
• Demonstrated ability in problem solving and negotiation.
• Ability to tailor Housing Works services to needs of clients.
• Active member of the Community Partnership team participating in weekly huddles, monthly meetings and participating in community events as needed

Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at recruitment@housingworks.org

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a “CBA”) between Housing Works and the RWDSU