Job Description

Catholic Social Services is currently seeking full-time, 40 hours per week, Community Outreach Workers in EDMONTON to join our Katharine Drexel Place team. Providing excellent client-centered care, you are confident, thoughtful, and motivated to achieve success when supporting others in your community.

This position requires: Sunday to Wednesday 8am-4pm, Thursdays 12-8pm. Job application closing date: October 7, 2026.

Program Overview

Katharine Drexel Place is an emergency family shelter providing temporary living spaces for families who have lost housing following sudden income loss, illness, injury, or other financial crises. The self-contained units preserve family dignity and autonomy while providing the stability needed to rebuild their lives. Operating on the principles of Alberta's recovery-oriented systems of care, the program wraps comprehensive supports around each family through an integrated network of services.

Job Summary

As a dedicated Community Outreach Worker, primary responsibility is to provide essential support to families living in the Shelter by assessing needs, ensuring safety and well-being, focusing on crisis intervention and supporting families to address housing barriers that may prevent securing safe, stable housing. Other responsibilities include but are not limited to:

• Performs program intake processes including orientation to Shelter services and expectations
• Completes initial needs assessment and ensures immediate basic needs are met
• Helps in developing service plans and supports goal achievement, planning and documentation
• Accompanies persons served to appointments (if requested)
• Collaborates to prepare and deliver workshops, groups or events for persons served as needed
• Assists in preparing vacant suites for new families to move in
• Assist in maintaining facility and equipment to established standards; managing inventory supply
• Establishes and maintains connections with community resources
• Supports to build support networks to assist in transition to be independent, autonomous, and self-determined as appropriate to their abilities and experience
• Increases knowledge in the community and with stakeholders on the services provided by the shelter and resources available
• Submitting required program documentation within established timeframes,
• Attending all team meetings, case consultations, and service reviews,
• Maintains occupational health and safety standards
• Other duties as required.

What This Job Requires:

• Minimum 2-year Diploma/Degree in Human Services (or equivalent).
• Minimum of 2 years’ related professional experience.
• Degree in A Social Work discipline would be an asset.
• The ability to work independently in the community and effective case management are requirements of this position.
• Certification or training in Indigenous Awareness, Abuse Awareness, Standard First Aid, and Violence/Crisis Intervention is a definite asset.
• The ideal candidate will have an organized and compassionate approach to the work, strong teamwork skills, a commitment to developing positive supporting relationships, and experience supporting families.

Other qualifications include:

• Demonstrated experience and knowledge of Fetal Alcohol Spectrum Disorder (FASD) is required.
• Demonstrated experience and knowledge of the Harm Reduction Model.
• Proven ability to provide effective communication, collaboration, crisis intervention, and conflict management with clients.
• Demonstrated assessment, problem solving, and critical thinking skills.
• Knowledge of community resources is required.
• Intermediate competency with Microsoft Office and other Agency computer applications.
• Demonstrated ability to act with professionalism, confidentiality, and diplomacy.
• Proven case documentation and effective information reporting practices.
• A reliable Vehicle, Valid Driver’s License (held for a minimum of 2 years), Vehicle Registration and Third Party Liability Insurance (amount of two million).
• Police Information Check including vulnerable sector search, and Intervention Record Check current within six (6) months.
• Summary of driving record with no more than six (6) demerit points current within one (1) year.

You can apply online for Police Information Check including Vulnerable Sector Search and Intervention Record Check.

For Police Information Check, including Vulnerable Sector Search, please visit the City of Edmonton's police service website.

For Intervention Record Check, please visit the informalberta.ca

Police Information Check including vulnerable sector search, Intervention Record Check and/ or summary of driving records are conditions of employment and the financial responsibility of the candidate.

What We Offer

• The salary for this position is $24.21 to $27.24 per hour based on qualifications and experience
• We offer flexibility and supportive working environment.
• Comprehensive benefit options when eligible.
• Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily.
• Growth Opportunities: apply and grow your skills within a dynamic, innovative and expanding Agency that is taking a leadership role in our industry.

About Catholic Social Services:

You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect.

With 65 years of service delivery experience, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with nearly 2000 staff, and hundreds of volunteers delivering over 100 different programs to people in need throughout Central Alberta and Edmonton.

Our values are at the core of everything we do!

• Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have.
• Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition.
• Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom.

We thank all applicants. Only candidates selected for an interview will be contacted.

Catholic Social Services is committed to fostering a diverse and representative workforce. In an effort to enrich our agency and reflect the communities we serve, we welcome applications from qualified individuals of all diverse groups and backgrounds.