Job Description

For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness.

STATEMENT OF THE JOB

The Community Outreach Specialist works in collaboration with staff, volunteers, and interns in the execution of assigned tasks including but not exclusive of service coordination, comprised of intake screening, needs assessment, information and referral, community linkage, and outcomes follow up. This work is conducted in a variety of settings: satellite locations and community events throughout Brooklyn & Queens. Responsibilities include but are not limited to: adherence to all administrative and data collection policies, collaboration with internal and external networks, and engagement in community building activities in support of the agency’s mission. This work will be completed within the model of care which is holistic, family centered, strengths-based, and serves to empower clients and enrich the community.

The agency has embraced the concept of a fully integrated system of care for all consumers of service. This requires that the staff assess the client's needs holistically and see it as their responsibility to connect the client with services needed--internal or external to the agency, regardless of the door to which the consumer enters the system.

• Travel to various sites throughout Brooklyn and Queens to provide service coordination as assigned.
• Provide direct service coordination to clients, including intake documentation, needs assessment, service/referral planning and linkage, and follow-up on referral outcomes.
• Works with the Office of Mission to respond to emergency community needs.
• Assess eligibility for and facilitate the distribution of available funds from Emergency Food and Shelter Program (EFSP), and other grants/funding sources, to financially assist clients.
• Develop internal and external linkages while engaging in community building activities and promoting program services through outreach initiatives.
• Ensure timely, accurate and thorough documentation of services and referrals in agency database
• Track emergency funds assistance and utilization in agency database.
• Work in partnership with Call Center staff to provide high quality and timely access to services to all clients entering the agency.
• Participates in program planning, staff meetings, case reviews, and group services.
• Assists in development of on and off-site events affiliated with food pantries, parishes and other community event sites, and works in collaboration with Parish and Community Relations Directors on such, as needed.

QUALIFICATIONS

• Bachelor’s degree in Social Work, Human Services, or related field.
• 2 years of experience working with low income families is preferred.
• Proficient in professional social work generalist practice skills.
• Excellent communication (written & oral), interpersonal, and transactional skills.
• Bilingual English/Spanish, English/Arabic, English/Cantonese/Mandarin, and/or English/ Russian preferred.
• Frequent sitting, standing, walking, & climbing stairs.
• Ability to lift 30 lbs.
• Ability to work flexible hours (evenings/weekends) as assigned.
• Able to travel throughout the five boroughs as needed.

BENEFITS

• We offer competitive salaries and excellent benefits, including:
• Generous time off (Vacation/ Personal Days/ Sick Days/ Paid Holidays annually)
• Medical
• Dental
• Vision
• Retirement Savings with Agency Match
• Transit
• Flexible Spending Account
• Life insurance
• Public Loan Forgiveness Qualified Employer
• Training Series and other additional voluntary benefits.

For more information on our organization, please visit our website at:

www.ccbq.org