Job Description

Job Details: Level: Experienced,

Job Location: Fort Worth - Fort Worth, TX 76107,

Position Type: Full Time, Education Level: 4 Year Degree,

Travel Percentage: Up to 50% ,

Job Shift: Day,

Job Category: Banking, Job Summary:

The Community Outreach Officer (COO) drives Encore Bank’s outreach efforts in underserved communities, promotes financial literacy, and ensures compliance with CRA and HMDA goals. The COO is responsible for representing the bank within local communities, especially in Low-Moderate Income (LMI) and Majority-Minority Census Tracts (MMCT), and engaging in community development through outreach programs. Fluency in English and Spanish is preferred to communicate effectively and build relationships within the community.

As part of the Community Outreach Team, the Community Outreach Officer will focus on increasing mortgage loan applications and originations, small business loans, and financial literacy initiatives in diverse communities.

Primary Duties and Responsibilities

The duties listed below are some of the duties that may be assigned and may not include all responsibilities that the person in this role may be asked to perform. The incumbent may be required to perform other related duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job duties.

• Lead Encore Bank Pathways, a financial literacy initiative focused on topics like Your Money 101, Building a Solid Credit History, Power of Saving, and Road to Homeownership.
• Organize educational workshops that support first-time homebuyers and small business owners, especially in underserved communities.
• Focus on increasing mortgage applications in MMCTs and small business loans in LMI areas, while adhering to compliance standards.
• Coordinate and promote CRA-eligible volunteer activities such as financial literacy training and community development efforts.
• Build and maintain relationships with local nonprofits, community organizations, and government agencies focused on affordable housing, economic development, and financial education.
• Oversee CRA-eligible donations to community organizations and track spending within budget per market.
• Collaborate with commercial lending teams to identify community development opportunities in underserved areas.
• Maintain logs of daily outreach activities, track mortgage and small business loan pipelines, and document volunteer hours.
• Lead monthly Focus Market Meetings (FMMs) to review progress, identify opportunities, and strategize outreach efforts.
• Ensure accurate CRA and HMDA data tracking to report on market penetration and outreach effectiveness.
• Work closely with Market Presidents (MPs), Relationship Managers (RMs), Mortgage Loan Originators (MLOs), and other business units to meet CRA goals.
• Participate in team meetings to discuss progress and align outreach efforts with the bank’s strategic goals.

Type and Scope of Supervisory Responsibilities

• None

Qualifications: Skills & Qualifications:

• High School Diploma or Associate’s Degree; Bachelor’s degree preferred.
• 3-5 years in community outreach, financial education, or related roles; experience in mortgage loan origination is preferred.
• Experience in community outreach and relationship-building within underserved communities.
• Understanding financial education, particularly in underserved populations.
• Strong ability to manage multiple initiatives, track progress, and analyze community needs.
• Excellent verbal and written communication, capable of engaging with community members and internal teams.
• Skilled in Microsoft Office Suite and data management tools for outreach and loan tracking.
• Ability to handle sensitive information professionally and maintain confidentiality.
• Fluent in English and Spanish, able to communicate effectively with diverse communities and stakeholders.
• Mortgage Loan Origination Skills:
• Generate new business in the mortgage loan area, assisting customers through the application process to loan closing.
• Conduct loan interviews with customers to gather information about completing loan applications and fulfilling compliance requirements.
• Maintain a comprehensive knowledge of mortgage loan products, including FHA, VA, and in-house products, ensuring suitability for borrowers based on their financial situation and property characteristics.
• Participate in outside sales events like open houses, networking events, and meetings with realtors to build prospects and strengthen community ties.

Attendance Requirements

• Daily attendance is required during normal business working hours
• In-person and/or hybrid attendance is occasionally required for company, client, and/or team meetings

Position Type/Expected Hours of Work

• This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m.
• Occasional evening and weekend work may be required as job duties demand.

Travel

• Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected

Physical Abilities Required for this Job

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

• While performing the duties of this job this individual is frequently required to stand, walk, sit, talk, hear, use their hands and fingers (manual dexterity), use a telephone, and occasionally lift and /or move up to twenty-five pounds.
• Specific vision abilities required by this position include close vision, and the ability to adjust focus.

Mental Abilities Required for this Job

• The ability to solve problems, make decisions, supervise others, interpret data, organize information, written and oral communication and read/write.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Encore Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, age, ancestry, citizenship, sex, sexual orientation, gender identity, national origin, marital status, genetic information, physical or mental disability, veteran status or any other characteristic protected by law.

Offered Benefits

• Medical
• Dental
• Vision
• Employer Paid Life Insurance
• Supplemental Life Insurance
• Employee Stock Program
• 401K