TikTok

Community Operations Specialist - EU-CAI - German/Spanish/Italian/French speaker - (Third-party Associate)

TikTok  •  London, GB (Onsite)  •  2 months ago
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Job Description

As a key connector within our EU Creator ecosystem, you will spearhead the growth and engagement of TikTok Shop E-commerce creators. Your mission is to build a thriving community through tiered management, strategic content support, and data-driven optimization, driving creator retention and high-frequency content production across European markets.

Key Responsibilities:

- Creator Recruitment & Conversion: Execute outreach strategies to identify and invite high-potential creators; manage end-to-end conversion funnels via WhatsApp and other private domains to ensure successful onboarding and data collection.

- Tiered Community Management: Lead the daily operations of creator communities in the EU; establish standardized SOPs to ensure timely response and maximize community stickiness and DAU.

- Content Strategy & Empowerment: Stay ahead of global and local viral trends; curate and distribute "Creator Kits" (e.g., trend alerts, creation guides, and task reminders) to lower the barriers to creation for users.

- Growth & Lifecycle Optimization: Track and analyze community metrics to identify bottlenecks; design incentive programs to facilitate "Level-up" transitions for creators from Entry-level to Top-tier creators.

- Cross-functional Collaboration: Act as the "Voice of the Creator" by gathering local feedback; collaborate with cross-functional teams to resolve technical issues and ensure localized platform benefits reach the community effectively.
TikTok

About TikTok

Inspire Creativity and Bring Joy

Industry
Arts & Entertainment
Company Size
10,000+ employees
Headquarters
Los Angeles, California
Year Founded
Unknown
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