Job Description

The Community Office Specialist is the primary interface and front line resource for the community office. S/he will triage, research, educate, liaise and manage the community office efficiency, while tracking and providing metrics on office production. S/he works in tandem with the Manager on processes, procedures and serves as the main point of contact with other departments in order to provide superior service to our staff and members.

Job Duties

• Improve overall member experience and reduce waiting time in order to expedite traffic flow
• Register and educate members in the HF Member portal (access online services)
• Audit and Review applications to ensure quality and reduce rejections
• Conduct training to Representatives during team meetings on specific topics based on observations on common rejections and frequent mistakes
• Serve as Privacy Ambassador in order to ensure security, integrity and confidentiality of data/protect PHI in CO
• Manage the CO inventory including but not limited to monitoring the IT loaner equipment and Fleet deliveries (premiums, flyers, collateral)
• Collect, process and track binder/premium payments
• Responsible for the CO Activity Report (PHSP/CARE/ MS Inquiries), submitting weekly/ monthly reports to monitor CO traffic and productivity.
• CO Triage: Use On Contact and product knowledge to screen walk-ins and identify who is applying, renewing, making payment, inquiring MS, etc.
• CO Sales Support: Manage and escalate Sales issues to: Sales Logix support, IT Helpdesk and Facilities.
• Customer Support: Escalate member concerns to Enrollment & Billing, MS Resolutions
• SLX Calendar Management: Access/assign appointments to FE calendars during Manager absence
• Manage and process the community office mail including but not limited to receiving, sorting and interofficing all incoming correspondence
• CO Engagement Specialist: Increase and engage incoming members while managing and tracking the office traffic and waiting area
• Responsible for the opening and closing of the community office in tandem with the Mana

Minimum Requirements

• High School Diploma or GED Equivalent
• 1-2 years of customer service experience
• Ability to work as needed before/after hours, weekends and holidays on a rotating on-call schedule.
• Communicate effectively verbally and in writing while demonstrating good grammar, spelling and punctuation skills.
• Experience using Microsoft word including formatting, copy/pasting and using grammar/spell check.
• Excel or other spreadsheet software experience to create information reports requiring the use of edit, sort/filter and format data/print range

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis. HF Management Services, LLCshallnotdiscriminateagainstanydisabledemployeeorapplicantinregard to any position for which the employee or applicant is otherwise qualified.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to careers@Healthfirst.org or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within HF Management Services, LLC will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with HF Management Services, LLC.

Know Your Rights

All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.

Hiring Range*:

• Greater New York City Area (NY, NJ, CT residents): $58,900 - $80,070

• All Other Locations (within approved locations): $51,000 - $74,880

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

*The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.