Job Description

Community Navigator – Outpatient Care Management

Make a meaningful impact every day.
As a Community Navigator, you’ll play a key role in supporting patients and families as they move through the healthcare system. You’ll be part of an outpatient care management team dedicated to improving health outcomes through compassionate support, community outreach, and coordinated care.

What You’ll Do

• Assist patients with completing applications, registration forms, and accessing community resources
• Help patients connect with transportation services and provide appointment reminders
• Support seamless care coordination from initial contact through case closure
• Provide general office and clerical support to the outpatient care management team
• Help patients navigate the healthcare system with confidence and clarity
• Contribute to population health goals through outreach and patient engagement

What You Bring

• Education: High school diploma or equivalent required; Associate Degree preferred
• Experience:
  • Clerical experience in a healthcare setting preferred
  • Familiarity with Microsoft Office, fax systems, and electronic medical records preferred
• Skills & Abilities:
  • Strong communication and computer skills
  • Knowledge of community resources (preferred)
  • Basic understanding of medical terminology
  • Ability to prioritize tasks, stay organized, and manage multiple responsibilities

Why This Role Matters

You’ll be a trusted guide for patients who need support navigating complex systems. Your work helps ensure that every patient receives coordinated, continuous care—improving their health, stability, and overall experience.

Caring for Our Team
We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role.

Happy to Help

At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.