Job Description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Position Purpose summary:

Community and Family Service support work is focused on supporting, promoting, and enhancing well-being of individuals and families as well as assisting immediate need of clients, donors, and guests through our programs.

The Community Ministry Supervisor will provide general support to ensure dinner program at the Centre of Hope is run efficiently, mirroring the current lunch program.

Accountabilities:

Client Services:

• Work in a team setting supporting various tasks and activities.

• Willing to facilitate spiritual care of staff and guests, including leading grace for meals at Center of Hope.

• Gives support to all community ministries programs which include:

- Centre of Hope Programs

- Lunch and dinner programs

- Family Services Programs,

- Third-Party Administration,

- Income Tax,

- Christmas Campaign

- Other as required

• Ensures ministry objectives are consistently accomplished and that a mission focus is applied to all program initiatives

Administration:

• Maintains a high level of confidentiality
• Answers the phone, makes appointments and does any necessary paperwork
• Schedules and organizes volunteers for dinner service
• Receives (and/or declines) and sorts/organizes non-monetary donations according to Food Safety regulations
• May have to arrange for discarding of items that are not usable in accordance with policy
• Maintains a clean and organized workspace including intake office, food storage room, walk-in freezer, kitchen area, washrooms, dining room area and external building surrounds.

Communication

• Networks and refers to The Salvation Army, government, and community social service providers to coordinate resources for the benefit of clients and program when necessary.
• Always treat all guests with respect and dignity .
• May supervise fellow workers, students and/or volunteers
• Perform other position related duties as required.

Program:

• May assist with organization of special programs
• May assist in the kitchen and as needed
• May Supervises the Dining room during lunch meal and or Dinner Service
• Assist with fundraising as needed

PUBLIC RELATIONS:

• Provides visibility for The Salvation Army by maintaining positive relations within the community through public through Community Network Committees

HEALTH, SAFETY & ENVIRONMENTAL:

• Ensure that proper safety precautions and hygiene standards are followed including Universal Precautions.

• Ensures high standards of sanitation and cleanliness are maintained throughout the kitchen, foodbank, dining room and food storage areas including removing kitchen & dining room waste.

• Demonstrate a high standard of personal hygiene.

• May be required to ensure that the building is secure and that safety standards are met or exceeded at all times.

• Participate in monthly workplace inspections and staff meetings

• Ocean Crest has had long-standing policies of providing a safe and healthy workplace, protecting the environment, and conserving energy and natural resources. Every employee is expected to follow the policy and to report any environmental, health or safety concern or suggestion for improving our environmental impact to their manager

All above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

Working Conditions:

The incumbent’s work environment is typically in the Center of Hope

The following disagreeable work conditions may exist:

·Dirt/dust/ temperature variations

·Work-related stress

·Upset people and challenging behaviours

·Verbal abuse

·Temperature ( hot / cold )

·Noisy

·The incumbent may have some travel requirements.

EXPOSURE TO HAZARDS:

The job incumbent may be exposed to the risk of minor harm, injury or illnesses due to:

• Physical attacks by others (i.e. violent/aggressive clients)
• Exposure to infectious diseases
• Risk of back strain
• Emergency Response situations (fire, bomb threat, etc.)
• Other potentially dangerous situations
• Exposure to toxic chemicals
• Moving objects
• Sharp objects

PRECAUTIONARY MEASURES:

The incumbent must take the following precautionary measures (in addition to health and safety rules):

• Universal Precautions
• Food Safe Levels 1
• First Aid Level 1
• Use gloves provided when necessary
• Immunization for Hepatitis B, and vaccination against Tuberculosis and COVID are recommended
• Non-violent crisis intervention training

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

Education, Experience, AND Qualifications:

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

• Ability to provide an original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion, is required, including Child Check (if appropriate).

Education, Qualifications and Certifications:

• Completion of High School, Grade 12 or equivalent
• Diploma or certification in related subjects an asset. Experience in field an asset

• WHIMIS and Universal Precautions Training

• Online New Hire Health and Safety courses

• Naloxone Training

• Link 2 Feed Super User Training

• Other training as required by contract or The Salvation Army

• Non-Violent Crisis Intervention

• NOTE: An alternative level of education and experience may be acceptable.
• Food Safe Level I
• First Aid Certification
• Fluent spoken and written English
• Valid Driver’s license and clean driver’s abstract
• Excellent team and interpersonal skills
• Able to handle physical demands, which include lifting/carrying of items more than 20 pounds...
• Immunization for Hepatitis B, and vaccination against Tuberculosis – suggested
• Criminal Record Check

Experience and Knowledge:

The incumbent must have the following experience before hire:

• Minimum 1 year of prior related experience, including experience working with multi-barriered persons

Skills and Capabilities:

PHYSICAL EFFORT/DEXTERITY REQUIRED:

The performance of the job requires a moderated amount of loading/unloading vehicles, sorting donated goods, computer work, and record & database maintenance & intervening in physical confrontations. The incumbent is required to lift more than 20 pounds.

CONCENTRATION REQUIRED:

The performance of the job requires attentive listening (empathy to clients/volunteers/co-workers), ability to give directions or guidance, and attention to computer work.

Compensation:

The target hiring range for this position is $48,048.00 to $60,070.40 with a maximum of $72,072.00.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.caif you have a need for any accommodation and we will be pleased to discuss this with you.