Job Description

Who We Are

At University Partners we build living communities where students thrive. We combine professional operations with a student-first mindset to deliver quality living and a sense of home.

The Community Manager oversees the full operations of the property — financial performance, staff leadership, resident experience, and community upkeep — ensuring the community runs smoothly and profitably.

Key Responsibilities

• Lead leasing, marketing, and financial planning/P&L for the property to hit occupancy and revenue goals, and maximize NOI.
• Prepare and manage annual business and marketing plans, budgets, and expense projections.
• Collect rents, manage delinquencies, and handle evictions when necessary. Oversee invoicing, resident refunds, and direct-deposit accounting.
• Oversee maintenance, vendor work, capital improvements, and property maintenance to meet University Partners standards.
• Hire, train, mentor, and retain on-site staff (leasing, maintenance, grounds, security as needed); conduct performance reviews and coordinate with HR for associate welfare or disciplinary issues.
• Supervise all leasing and approval activity, ensuring compliance with lease documentation, leasing standards, safety policies, and Fair Housing laws.
• Develop and implement resident retention, marketing, and community-engagement programs (including community events and outreach).
• Handle resident issues (disputes, renewals, maintenance emergencies, after-hours calls) in a professional, resident-first manner.
• Manage data integrity in Entrata: traffic leads, work orders, applications, resident data. Ensure accurate reporting and documentation.
• Monitor local market trends and competition; conduct monthly market surveys and adjust strategies accordingly.
• Oversee move-in/move-out and lease-turnover processes (especially summer turn period).

Qualifications (required)

• Minimum of 2 years of community or property management experience in a private, professionally managed student housing owner/operator portfolio.
• Demonstrated ability to manage property budgets, interpret financial statements, and make data-driven decisions to optimize occupancy and NOI.
• Previous leadership experience supervising a team, including hiring, training, performance evaluation, and staff development.
• Strong communication, conflict-resolution, and resident/customer-service skills.
• Proficiency in property-management software (like Entrata), Microsoft Word/Excel, and familiarity with common leasing, accounting, and reporting processes.
• Highly organized, detail-oriented, able to multitask and prioritize in a dynamic environment.
• Availability to work weekends, evenings, and flexible hours as needed, and to respond to after-hours emergencies.
• Ability to handle physical aspects of the role (walking, light lifting, property walk-throughs, etc.).

Preferred Qualities

• Bachelor’s degree or equivalent combination of education and experience.
• Proven track record in resident retention, top notch reporting, capital project management and budgeting skillset, marketing, and community programming.
• Strong sense of professionalism, fairness, integrity, and consistency.

If you’re passionate about creating great living communities and leading a team that delivers top-tier experiences for residents, we’d love to hear from you.

Join University Partners — where your leadership makes a home away from home.