Job Description

Title: Community Manager – Region Hillsborough 4

Reports to: Regional Director and Chief Field Operations Officer

Supervises: Program Coordinators, Seasonal Blitz Recruiter

Position: Full-Time, Salaried

Location: Community Based

JOB ACCOUNTABILITIES

Unite your passion for the Girl Scout mission with your ability to build meaningful relationships with volunteers and community partners. Community Managers lead the effort to make quality Girl Scout programming available to all girls in an assigned geographic territory (Serves South Hillsborough areas: Apollo Beach, Balm, Bloomingdale, FishHawk, Gibsonton, Riverview, Ruskin, Wimauma and surrounding neighborhoods). This person will drive girl and adult membership growth through the planning and implementation of recruitment and retention strategies; support volunteers and foster and nurture relationships with community partners. The qualified candidate works to ensure all girls benefit from the Girl Scout Leadership Experience.

ESSENTIAL FUNCTIONS

Membership Growth, Community Development & Volunteer Support

• In partnership with Director of Hillsborough County, develops and implements a plan for girl and adult engagement in targeted areas to meet identified growth and retention goals. Leverages data, council resources and internal partnerships to ensure plan is representative of and relevant to the community being served. Considerations may include alignment to diversity benchmarks, language needs, and financial capacity.
• Coordinates volunteer management within the assigned area to include the orientation, placement, development, training, recognition and re-appointment.
• Ensures both service unit and troop of volunteers are engaged and supported in a way that builds a community of mission advocates.
• Builds volunteer skill and commitment through timely responses to questions, concerns or conflicts. Communication methods may include email, text, phone, virtual meetings or in-person as appropriate. Maintains high standard of the Girl Scout brand during all volunteer interactions regardless of communication method.
• Leverages the organizations’ council technology platforms to document and enhance the relationship with each member
• Cultivates relationships with appropriate community leaders, organizations, educators, faith-based institutions, and businesses to support overall program efforts that will positively impact sustainable membership growth.

Program Quality

• Employs data to guide support to volunteers aimed at better ensuring all girl members receive the complete Girl Scout Leadership Experience.
• Uses knowledge and relationships of assigned territory to identify and assess program partnership and community collaboration opportunities. Transitions such leads and /or contacts to appropriate GSWCF staff members for further cultivation.
• Works with cross-functional team to determine or develop innovative techniques to ensure the effective delivery of membership & program strategies.
• Ensure troop leaders are provided basic support in regards to Volunteer Toolkit, Travel Planning & Approval, and implementation of the Girl Scout Cookie Program.

Program Equity

• Supervises Program Coordinator(s) who provide either direct delivery to girls or concierge support to volunteers at community meeting centers
• Create and ensure policies, protocols, and best practices are utilized effectively.
• Provide staff with the tools, training and coaching that lead to success in the role.
• Foster individual and team pride in achieving assigned goals and contributing to the Girl Scout mission.
• Build a work environment that is motivating and respectful. ‘
• Seek and deliver professional development opportunities based on the capacity and interest of the individual.

Success Tactics & Tools

• Meets individual and council strategic goals leading to membership growth and girl development as measured by participation in core Girl Scout activities and program outcomes.
• Shares strategies with Membership Team and assists with deployment of seasonal recruitment staff.
• Adheres to the work plan and best practices of the council, while raising new ideas and alternative process recommendations to the Director of Hillsborough County.
• Commits to regulatory and council practices, such as Volunteer Essentials, Safety Activity Checkpoints, GSWCF protocols.
• Influences the ability and engagement of volunteers by oversight or participation in their training and coaching.

Serving the Girl Scout movement requires that all teammates are flexible and generous with their talents. We move at the speed of the girl and are committed to doing our best on her behalf. This may entail shifts in assignments, priorities and /or schedules.

Requirements

DESIRED QUALIFICATIONS

Bi-lingual English/Spanish preferred

Motivated by the Girl Scout mission

Successful experience in recruiting and connecting members to a mission.

Available to work evenings and/or weekends during peak times of these year.

Track record motivating a team to achieve a common goal

Pride in achieving personal and team goals

Ability to perform work exerting up to 50 lbs of force occasionally, and/or 20 lbs of force frequently and 10 lbs of force constantly to move objects

Confidence and proficiency using Microsoft Office products and ideally experience using a Customer Relationship Management system such as Salesforce or our customized system, Volunteer Systems 2.0.

Engaging communication style, verbal and written

Reliable transportation along with documentation of required automobile insurance and safe driving record.

To successfully perform the essential functions of this role, with or without accommodation, a person must be able to utilize basic office equipment including computers and phones. Interact with others virtually and in-person in a variety of indoor and outdoor settings. Able to transport, lift, carry and display recruitment and program materials to multiple sites.

CONDITIONS OF EMPLOYMENT

Employment with Girl Scouts of West Central Florida is contingent upon successfully passing and maintaining a Level 2 background screening in accordance with Florida law and Council policy. Employees may be required to successfully complete additional background screenings during their employment as required by law or Council policy.

This position requires regular travel throughout the Council's service area. Employees must possess and maintain a valid driver's license and a driving record that meets Council standards. Reliable personal transportation is required to perform the essential functions of the position.

Council provided tools of the trade

Laptop

Council phone or stipend

Mileage reimbursement, in accordance with council policy

Training on sales techniques; volunteer management; Volunteer Systems 2.0; annual strategy plans; best practices; ongoing coaching.

Mission moments to inspire mission-driven and member-centric actions and decisions.

A work environment that fosters and celebrates achievement, belonging and commitment.

*If working from home, we require a private, quiet work space with high speed / stable internet connection.

GSWCF is an Equal Opportunity Employer.

Starting Salary: $45,000.00 plus competitive benefits package; $46,000.00 annualized salary for employees able to conduct business effectively in English and Spanish.