Job Description
Who we are:
Since 1989, The Neiders Company, headquartered in Seattle, Washington, has been transforming communities and elevating the apartment living experience. With over 85 properties across the Pacific Northwest and Southwest, we combine strategic vision with hands-on excellence. Our team thrives on accountability, legendary service, and creating spaces where residents feel truly at home.
The Community Manager is responsible for the overall performance of the assigned portfolio, including operations, financial results, resident satisfaction, compliance, and onsite team leadership. This role serves as the primary point of accountability for ensuring the portfolio meets company standards, regulatory requirements, and performance goals.
Important: This position oversees a portfolio of five smaller apartment communities located throughout Tacoma, WA. Candidates with prior multi-site multifamily management experience are strongly preferred. Regular travel between assigned properties is required.
Essential Functions: (Include but are not limited to):
Property Operations:
- Oversee all aspects of leasing, maintenance, compliance, and resident relations.
- Conduct routine property inspections and lead preventive maintenance planning.
- Develop, implement, and enforce operational procedures to ensure efficiency, consistency, and compliance.
- Oversee the operations and performance of five apartment communities within the assigned portfolio.
Resident Relations
- Serve as the primary point of escalation for resident concerns, ensuring timely, professional, and consistent resolution
- Build and maintain strong resident relationships to support satisfaction and retention
- Implement and oversee initiatives that promote community engagement and adherence to property standards
Financial Management
- Prepare, manage, and execute operating budgets aligned with property performance goals
- Monitor rent collections, lease renewals, delinquencies, and expense controls
- Analyze financial performance and implement corrective actions to improve profitability and operational outcomes
Team Leadership & Accountability
- Set clear performance expectations; provide ongoing coaching, feedback, and formal evaluations
- Track and manage key performance indicators (KPIs) related to operations, resident experience, and financial performance
- Foster a high-performance culture grounded in accountability, integrity, and results
Legendary Service
- Lead by example in delivering consistent, high-quality service to residents and stakeholders
- Identify opportunities to enhance the resident experience and service delivery standards
- Empower and develop team members to exceed expectations and take ownership of community performance
Qualifications:
- High school diploma or equivalent
- Bachelor’s degree in business, real estate, or a related field preferred
- 3+ years of multifamily property management experience, including experience overseeing multiple communities or a multi-site portfolio strongly preferred.
- Strong leadership and team management capabilities
- Excellent customer service, communication, and organizational skills
- Tech-savvy; proficient in property management and financial softwareKnowledge of landlord-tenant laws, fair housing, and regulatory requirements
- Valid driver's license, proof of auto insurance, and reliable transportation required, as regular travel between assigned properties is necessary.
- Experience managing multiple properties or overseeing operations across several locations is preferredAbility to effectively prioritize and manage competing responsibilities across a portfolio of communities.
Physical Requirements:
- Ability to frequently walk apartment communities, including leasing offices, common areas, parking lots, and grounds.
- Ability to climb stairs and navigate multi-story buildings as part of routine property inspections.
- Ability to stand, sit, bend, kneel, and reach for extended periods throughout the workday.
- Ability to lift, carry, push, or pull up to 25 pounds (e.g., files, signage, supplies, packages).
- Ability to operate standard office equipment, including computers, phones, printers, and scanners.
- Ability to work both indoors and outdoors, occasionally exposed to varying weather conditions during property walks and inspections.
Benefits and Perks:
- Medical, Dental, and Vision insurance (eligible after 60 days)
- MetLife Supplemental Insurance options
- Employee Assistance Program (legal, financial, and counseling services)
- 401(k) plan (after 90 days)
- Long-Term and Short-Term Disability options
- 15 PTO days, 8 paid holidays, and 1 floating holiday
- Wellness program and e-learning platform for ongoing development
The Neiders Company LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations to qualified individuals with disabilities.
