Job Description

Community Manager (Harriet Court Apartments - Float)

Location/Schedule: The position is located at the Harriet Court Apartments located in SE Portland, OR. The schedule for this position is Monday through Friday 8:30 a.m. to 5:00 p.m. Half of the schedule will be spent at Harriet Court and the other half will be spent floating between other apartment complexes across the Portland area.

Position: Community Manager

Program: Property Management

Cascadia’s Mission and Vision:

Mission Cascadia Health delivers whole health care – integrated mental health and addiction services, primary care, and housing – to promote hope and support the well-being of the communities we serve.

Vision We envision a community where everyone benefits from whole health care, experiences well-being, and has a self-directed, connected life.

The Community Manager is responsible for the day-to-day operations within their assigned property(ies), including risk management, leasing, rent collection, budget reporting, compliance with regulatory agreements, and fostering a positive community environment.

This position must understand, appreciate, and respect the differences within our Cascadia community. As such, it is expected that this position promotes integrated care, our vision of trauma-informed and person-first approaches and helps create a work environment of acceptance.

Essential Duties

This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position. Management reserves the right to modify, add, or remove duties as necessary.

General:

• Maintain specified office hours for tenant support as outlined by the Portfolio Manager.
• Serve as the primary point of contact for tenant concerns, complaints, and issues, collaborating with internal and external stakeholders.
• Promote community building, tenant retention, and eviction prevention activities.
• Adhere to the Complaint Process, using professional judgment to resolve issues or escalate to the Portfolio Manager.
• Uphold Fair Housing policies and ensure compliance with landlord tenant laws.
• Market and lease vacant units, ensuring applicants meet qualification requirements.
• Conduct move-in orientations and guide tenants through required documentation.
• Submit move-in and annual recertification paperwork to the Compliance Specialist for approval.
• Conduct move-out inspections and process security deposit refunds.
• Assist with preparing vacant units for leasing.
• Ensure rent collection, deposits, and charges are processed per policies.
• Deliver and post 72-hour notices for non-payment and other required notices.
• Prepare and submit weekly reports detailing property conditions and tenant activities; ensure all violations and concerns are documented according to policy and procedure.
• Work within the property budget for tenant enhancements, community events, and supplies.
• Assist in annual audits as needed.
• Maintain inventory of maintenance, janitorial, and grounds supplies.
• Perform regular inspections of buildings, units, and common areas for safety and visual appeal.
• Complete minor repairs or arrange vendor services through Cascadia’s Facilities Department.
• Coordinate vendor activities and manage vendor relationships to ensure quality service.
• Maintain cleanliness of common areas, including hallways, laundry rooms, bathrooms, and storage areas.
• Support the Compliance Department with annual, and as needed, recertifications by meeting with tenants, assisting with paperwork, submitting packets, and collecting final signatures- this may occur at any property.
• Provide temporary management/support of one or more properties, to cover full duties during staff absences, vacancies, lease-ups, or limited support during periods of high workloads.
• Assist onsite onboarding and training apartment managers.
• Assist with preparing and revising policies, procedures, workflows, and training resources related to property management.
• Perform other duties as assigned.

Regulatory & Compliance:

• Comply with and implement regulations, policies, and procedures under which the program operates.
• Assist in crisis situations as appropriate, following emergency protocols/procedures.
• Respect and honor tenant rights and responsibilities and demonstrate professional boundaries and ethics.
• Document and maintain records in a manner that assures compliance with all agency policies and procedures and local, state, and federal regulations.
• Understand fire regulations and evacuation procedures; participate in regular safety drills in compliance with policies and procedures.
• Adhere to mandatory abuse reporting laws and HIPAA requirements.
• Complete annual employee training requirements on a timely basis as per agency requirements.
• Participate in all scheduled staff meetings, supervision sessions, and other departmental and agency meetings.
• Perform other duties as assigned.

Qualifications

Education:

Required:

• High school diploma or equivalent.

Experience:

Preferred:

• Experience working with individuals with individuals who experience serious mental illness.

Specialized Knowledge, Skills, and Abilities:

• Effective communication and active listening skills.
• Demonstrated effective interpersonal and customer service skills.
• Ability to work proactively and effectively in a team as well as independently.
• Knowledge of Fair Housing Law
• Operate computer hardware and software at a level needed to effectively perform job functions.

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Other:

• Possess a valid driver’s license, minimum of one year driving history, ability to pass Driver Motor Vehicle (DMV) check and complete the Cascadia online Defensive Driving course… Or, Must have the ability to travel to multiple locations throughout the Portland Metro area.
• This is a full-time, live-on-site position, requiring the employee to pay utilities and maintain household eligibility contingent upon employment with Cascadia Health.
• Ability to perform CPR, First Aid, and effectively use AED equipment. CPR/ First Aid certifications are required and must remain current.

Working Conditions

Environmental: Work is performed in one or more of the following: clinical office, acute care settings and community setting including client residences, correctional facilities, shelters, hospitals, public places and other social service sites. Meal periods and breaks are subject to interruption. Much of the work is performed during regular business hours with the potential of extending into afterhours only for crisis response. Universal Precautions and remaining alert to the environment are critical to address the potential for violent behavior, exposure to disease, biohazards, noise, and contaminants.

Mental: The work assigned is diverse and involves addressing new and unusual circumstances in which outcomes may negatively affect costs, employee morale or clients. The work regularly involves a degree of unpredictability and disruption of planned tasks requiring a flexible time management approach. In addition, this position requires exercising sound judgment. Decision-making may occur in a moderate to high stress situation where a client may be experiencing a crisis. 

Cascadia is an Equal Opportunity Employer. If you need assistance or accommodation due to a disability, contact us at 503-963-7654.

Benefits

We offer generous benefits for our full-time and part-time employees (20 hours + pro-rated) including:

• Generous Paid Time Off Package Full-time employees earn 6 weeks of PTO in their first year!

• Medical and Dental Coverage (begins 1st of the month following hire date)

• VSP Vision Discount Plan

• 403(B) Retirement Savings (Pre and post-tax plans with up to 8% employer matching contribution!)

• Flexible Spending Account (FSA) (Medical, dependent care, and transportation options)

• Short-Term Disability, Long-Term Disability, and Life Insurance

• Paid Bereavement and Jury Duty Leave

• Length of Service Award

• Voluntary Life Insurance

• Supplemental Insurance

• Student loan forgiveness options

Wellness Benefits:

• Employee Assistance Program (EAP)

• Bike to Work Reimbursement

• Discounted Fitness Memberships

• Trauma Support Team

Starting Rate Range in USD ($)

$24.72 - $25.84