Job Description

We exist to create thriving communities that feel like home. Through thoughtful design, state-of-the-art construction, and highly engaged management, we help our community members build meaningful connections, lead vibrant lives, and feel a strong sense of belonging.The RoleAs a Community Manager, you will manage the daily operations of one of our 55+ Active Adult communities in Georgetown, TX. Reporting to the Regional Manager, you will have an exciting opportunity to help us achieve our mission of building community.What You’ll DoDaily OperationsManage and lead all phases of on-site operations, including rent collection, invoice payments, budget management, community member communications, daily activities and events, and oversight of vendors and maintenance teamsHire, train, develop, motivate, and inspire your teamDevelop strong personal relationships with community members, solicit feedback on an ongoing basis, and continually improve the community member experienceMaintain high expectations for community upkeep and swiftly address concernsKeep your team apprised of organizational updates and prioritiesAchieve budgeted financial and operational goals, including revenue, occupancy, and expense managementUse YARDI to monitor apartment availability, qualify prospects, and manage community member dataAchieve high community member satisfaction and retention through exemplary service and execution of our Lifestyle & Engagement program, built around three pillars: Strengthen Your Body, Sharpen Your Mind, and Share Your Gifts. This includes event set-up and tear-down and encouraging participationEnsure the community meets company standards for show quality by inspecting daily and communicating with the maintenance teamProvide hospitable, high-quality service to ensure a memorable experience for allSales and RetentionLead a strong sales culture: motivate and inspire your team to deliver a high-quality prospect experience and meet sales goals through daily huddles, lead nurturing, impactful tours, and authentic relationship buildingMaintain a strong understanding of local comps and our unique differentiators and value propositionEnsure an active community social media presence to promote our lifestyle externallyPromote high community member retention through continual relationship building and a proactive, personalized approach to upcoming renewalsQualificationsHigh school diploma and a valid driver’s licenseMinimum of 8 years of professional management experience, preferably with lease-up properties in multifamily housing, Active Adult, or hospitalityExperience maintaining financial records and managing budgetsExperience using YARDI or other property management softwareProficiency in Microsoft Word, Excel, and OutlookEffective communication skills and the ability to navigate conflictFamiliarity with Fair Housing, the Americans with Disabilities Act (ADA), the Fair Credit Reporting Act, OSHA, and other laws and regulations governing multifamily housing operationsServant leader mindset and a passion for making a difference in others’ livesStrong sense of accountability and a solution-oriented approachReliable transportation and flexibility to work a regular Monday through Friday schedule, plus nights, weekends, and/or holidays when requiredAbility to physically access all exterior and interior areas of the property and amenities, and to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance