Job Description

These postings are exclusively for refugees, refugee claimants, and forcibly displaced persons residing in Canada. You must be registered as a Jumpstart client to be referred to our employer partners. You can register on our website, if you are currently not a client.

Our employer partner, as one of Canada’s premier providers of commercial property management and leasing services, is currently looking to add an experienced Community Manager to their team!

Job Overview:

In this role, you’ll lead a dedicated on-site team, foster an exceptional resident experience, and ensure the highest standards of service and day-to-day operations. You’ll oversee all aspects of building management and business performance, with a focus on operational excellence, resident satisfaction, and maximizing net operating income. The ideal candidate is a proactive, self-motivated leader who thrives in a fast-paced environment, embraces continuous growth, and is passionate about creating an elevated living experience for residents.

This is a bilingual on-site position located in Laval, QC.

Key Responsibilities:

• Customer Service: Address resident inquiries and complaints professionally, enhance the resident experience, and foster a welcoming community.
• Administration & Records: Maintain accurate resident records, manage rent payments and arrears, process notices, and coordinate suite inspections and work orders.
• Leasing & Renewals: Negotiate lease renewals, manage assignments and subleases, and support lease administration in compliance with provincial legislation.
• Marketing & Leasing Support: Conduct property viewings, qualify prospective residents, process applications, negotiate leases, and promote resident referral programs.
• Resident Relations & Engagement: Organize resident events, coordinate guest suite bookings, follow up on resident surveys and service ratings, and resolve concerns promptly.
• Staff & Operational Support: Assist with staff onboarding, participate in operations meetings, maintain property directories, and support special projects.
• Health & Safety: Follow company policies, maintain fire and life safety standards, and ensure contractors comply with safety requirements.
• Sustainability: Promote energy and water efficiency, reduce waste, improve recycling, and support the company's environmental and social responsibility initiatives.

Qualifications:

• Experience: 3+ years of related experience with residential property management or hospitality, post-secondary courses in property management or hospitality, experience leading a team.
• Education: A College or University education in a business or hospitality field would be considered an asset.
• Computer Skills: Intermediate skills in Microsoft Office: MS Word, Excel, and Outlook; knowledge of Yardi an asset
• Knowledge: A complete understanding of all applicable laws, legislation, and rights concerning resident / landlord relations
• Excellent communication skills: Bilingual (French and English – written and oral)

Other Skills and Behaviours

• Relationship/Leadership Skills: Able to communicate effectively and professionally, both oral and written; able to develop and sustain cooperative working relationships with team members, senior management, contractors, residents, and the public
• Organizational/Multi-Task Skills: Ability to allocate one’s time effectively and manage tight deadlines; ability to work under pressure and achieve quality results; ability to handle multiple demands and competing priorities, and adapt to new ideas and constant changes; results oriented, detail oriented and accurate
• Decision Making Skills: Ability to resolve problems using facts and sound reasoning; ability to achieve goals using a strategic approach; proven innovation with a willingness to manage and adapt to change
• Availability: Flexibility in hours to ensure availability for move-in-move-outs, trades and rent collection. Ability to handle emergencies occurring after regular office hours.
• Police Clearance – A criminal verification check is required for employment.

We thank all applicants interested in this opportunity; however, please note that only selected candidates will be contacted regarding next steps.

Recruitment Transparency & Compliance Statement

Jumpstart Refugee Talent advertises Ontario-based employment opportunities in alignment with the Employment Standards Act (ESA) job posting requirements effective January 1, 2026.

As a third-party sourcing organization, Jumpstart reviews publicly advertised postings to support compliance with applicable requirements, including:

• Review of compensation disclosures
• Prohibition on “Canadian experience” requirements
• Disclosure of artificial intelligence use (where applicable)
• Maintenance of posting records for compliance purposes
• Procedures to identify and address potentially fraudulent or misleading job postings

Jumpstart does not conduct hiring or make employment decisions. Employers remain responsible for final recruitment processes and employment determinations.