Job Description

Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Together let's redefine retirement living for senior Australians.

Location: Aspley Court Retirement Village, Aspley QLD

Opportunity: Permanent full-time

Reports to: General Manager - Operations

The Opportunity

Home to 160+ independent living villas and apartments with services, Aspley Court Retirement Village is a close-knit community set amongst beautifully landscaped gardens.

As Community Manager, you’ll oversee the village’s operations, balancing resident satisfaction, financial performance and well-maintained facilities. This hands-on leadership role will see you build a strong customer-focused culture, drive operational improvements and support your small team to navigate challenges with empathy and sound judgement. Ideal for someone with experience in retirement living or a similar customer-facing operational environment, this role offers the opportunity to make a meaningful difference to residents’ lives.

Your Impact:

• Oversee the day-to-day operations of the village, including compliance, safety & security, hospitality, on-site care and facilities management.
• Foster a strong customer-focused culture through open communication, professionalism and regular engagement with residents.
• Manage the community budget in partnership with internal finance teams and resident committees.
• Partner with your on-site maintenance team, external contractors and Aveo’s Facilities team to maintain and enhance the village environment.
• Lead your small team including recruitment, onboarding, learning compliance, rostering and performance management.
• Demonstrate sound judgement and resilience when managing complex issues, difficult interactions and compliance obligations.
• Collaborate with a broad range of internal stakeholders, including Facilities, Operations, Care, Marketing, Legal, Sales and Risk.

What you’ll bring:

• Demonstrated experience in a customer-facing operations management role within a similar or related industry.
• A proactive and self-motivated approach, with a strong focus on continuous improvement, financial performance and customer experience.
• Proven ability to resolve complex resident concerns and guide conversations toward practical, fair and positive outcomes.
• Strong financial acumen, including experience managing P&L budgets and confidence presenting to groups.
• Proficiency in Microsoft Office and the ability to quickly learn new systems, processes and legislation.

Why Aveo?

• Take ownership of your village, bring ideas to life and see the tangible impact on residents every day.
• Join a well-established, leading retirement living operator with the stability to support you and the opportunity to keep innovating.
• Paid Parental Leave and Purchased Annual Leave options
• Annual salary reviews and annual bonus incentive scheme
• Access health and wellbeing benefits, including paid leave days, health insurance, retail and leisure discounts, annual flu vaccinations and skin checks.
• Employee Referral Program and Employee Assistance Program

Who we are

As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We're a dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.

What's next

Apply now and take to first step in Bringing your Passion to life! We are ready to welcome you.