Job Description

Fortis Property Management

Job Title: Community Manager

Weekly Hours: Full-Time (Salary)

Location: Faris Residences Goose Creek

Property Type: Conventional

Position Overview:

Assist people find their new homes! Your main focus as a Property Manager is to enhance the community for which they are responsible in the most efficient and profitable manner possible based upon the goals and objectives of the owner(s) and investor(s), as well as ensuring the greatest possible satisfaction and wellbeing of all customers. Most importantly, our property management philosophy is maintaining strong customer service and resident satisfaction, which starts with each and every leasing consultant on the Fortis team.

Why work for us?

Why work for Fortis Property Management because at Fortis, our success is the result of people like you. We pride ourselves on employing thoughtful, innovative, and outgoing team members. We maintain a competitive commission and bonus structure to recognize your hard work. We also promote internal advancement to further your career with us, as we believe that our leaders of tomorrow come from the team members of today.

Principal Duties and Responsibilities (Essential Functions**):

The Community Manager is responsible for the total on-site operations of the assigned Community. Under the direction of the Regional Property Manager and/or Head of Multifamily Operations, they are responsible for:

Financial

• In conjunction with the Regional Property manager, the Community Manager will assist in the preparation and formulation of the annual operating budget for each calendar year. Additionally the Community Manager is responsible for operating the property within the established budget.
• Collect all rents and other incomes while controlling property expenses within the guidelines of the budget
• Ensure all weekly, monthly, quarterly, and annual reporting is completed in an accurate and timely manner
• Review and analyze monthly financial statements and provide a written report to the Head of Multifamily Operations
• Marketing
• Keep community occupied with qualified residents through advertising and promotional activities
• Complete market surveys and maintain a current knowledge of the local market
• Grow the market rents at your community
• Resident Relations
• Develop and implement an effective resident retention program
• Provide superior customer service
• Present lease agreements and renewals at the highest possible rental rates
• Resolve resident complaints
• Oversee eviction proceedings if necessary
• Facilities Management
• Responsible for the physical condition and maintenance of the Community
• Continually inspect the Community and implement an ongoing maintenance and improvement plan
• Quickly resolve emergency maintenance issues

Staff Relations and Administration

• Hiring, training, evaluating, motivating, and supervising all on-site Associates
• Develop and supervise an ongoing training program for all on-site Associates
• Adherence to and proper implementation of all Fortis Properties Management policies and procedures
• Thorough knowledge of computer systems

Knowledge of and adherence to the following:

• Legal matters and laws applicable to the state in which the property is located
• Fair Housing policies and procedures
• Life/Safety issues
• ADA, OSHA, EPA policies and procedures
• Risk Management adherence

Other duties as needed or required

Supervision Received:

The Community Manager will report to the Regional Property Manager and/or Head of Multifamily Operations. Leadership will provide ongoing support and direction for community growth

Supervision Exercised:

The Community Manager will supervise all on-site Associates and all outside contractors employed by Fortis Property Management to work at their community.

Qualifications & Skills:

Education

• Two or four year college degree preferred
• Industry and related continuing education
• NAA Certified Apartment Manager designation preferred
• IREM designation preferred
• High School graduate or equivalent

Experience

• 3-5 years multi-family property management.
• Strong marketing and sales background
• Proficiency in social media preferred
• Proficiency with property management software (Yardi, RealPage, MRI, AppFolio)
• Computer skills to include Microsoft Office (Word, Excel)
• Physical & Work Requirements:
• Ability to walk the property and climb stairs
• Flexibility to work weekends and extended hours as needed
• Bilingual (English/Spanish) a plus

Special Skills

• Ability to successfully lead, manage, and teach people
• Organizational skills
• Ability to delegate
• Strong communication skills
• Strong math skills with the ability to read and understand financial statements
• Good decision making ability
• Professional image

Benefits (Full-Time Employees Only)

• Competitive compensation based on experience and qualifications
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) options
• 401(k) retirement plan (eligibility per company policy)
• Paid Time Off
• Company-paid Holidays
• Professional development opportunities
• Career advancement within a growing organization

Disclaimer

This job description is not intended to be all-inclusive. Duties, responsibilities, and activities may change at any time with or without notice. The Company provides reasonable accommodations in accordance with the Americans with Disabilities Act (ADA).

This Property Management Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.