Community Manager (Southeast Asia Market):
Side International Japan is looking for a Community Manager who is passionate about digital communities and has a strong understanding of social media trends across the Southeast Asia market. If you are a native English speaker and proficiency in Traditional Chinese and/or Simplified Chinese is a plus, and you have a solid understanding of what drives engagement in online communities, especially within the gaming industry, we'd love to hear from you.
In this role, you will serve as a bridge between our game publisher clients and their players, monitoring online conversations, identifying emerging trends, and managing community content across various digital platforms.
What You'll Do:
Community Platform Management (Discord & Social Media)
- Monitor and manage online community platforms designated by the company.
- Foster community engagement by encouraging discussions, answering questions, and enforcing community guidelines.
Announcements & Updates
- Publish product updates, event information, and company news across community platforms.
- Manage content calendars and maintain consistent posting schedules.
Feedback Collection & Reporting
- Gather, analyze, and summarize community feedback, and escalate relevant insights to internal teams and clients.
- Conduct research and provide recommendations to improve global community operations and engagement strategies.
Event & Campaign Execution
- Plan and execute community engagement initiatives such as AMAs, contests, giveaways, and other promotional campaigns.
Brand Voice & Crisis Management
- Maintain a consistent brand voice that aligns with company values and client expectations.
- Follow established crisis communication guidelines when addressing sensitive issues.
Community Analytics
- Monitor user behavior and engagement metrics.
- Prepare and deliver periodic reports on community performance and user activity.
Requirements
What We're Looking For
- Native-level English proficiency (Japanese language skills are not required).
- Proficiency in Traditional Chinese and/or Simplified Chinese is a plus.
- 6 to 12 months of experience in social media or community management, including platforms such as Twitch, YouTube, Instagram, TikTok, Discord, and others.
- Experience engaging with gaming communities, either professionally or as an active community member.
- Excellent written and verbal communication skills.
- Strong analytical skills with the ability to interpret community trends and engagement metrics.
- Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously.
- A passion for gaming and social media is highly desirable.
- Must currently reside in Japan and hold a valid work visa.
Benefits
Benefits
Side (formerly PTW) is a global video game development and services partner, offering technical and creative solutions to many of the largest developers and publishers around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 20 studios in 14 countries across North America, Europe, South America, and Asia.
Our industry-leading services include codev, art, audio, quality assurance, localization, localization QA, player support, community management, and datasets.
At Side, we drive innovation for unforgettable game experiences by infusing technology with human ingenuity. We work in every genre, on every platform, in all languages – bringing games to life, by your side.
