TOTAL DATA LTD

Community Manager

TOTAL DATA LTD  •  Lagos, NG (Hybrid)  •  7 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description


We are seeking an
experienced and motivated
Community Manager

to join our growing team.


As
a Community Manager, you will be responsible for building, managing, and
nurturing our affiliate community. Your role will involve developing engagement
strategies, facilitating communication within the community, and creating a
positive environment that encourages active participation and collaboration.
You will be the bridge between the company and our affiliates, ensuring their
satisfaction and enhancing their experience on our platform.


Responsibilities:


  1. Community Engagement:

  • Develop and implement strategies to grow
    and engage the affiliate community, both online and offline.

  • Organize and lead online events,
    webinars, and discussions to foster a vibrant and supportive community.

  • Encourage participation, interaction, and
    sharing of best practices within the community.

  • Relationship Building:

    • Cultivate and maintain strong,
      value-driven relationships with community members, offering support and
      assistance when needed.

    • Serve as the primary point of contact for
      affiliates, addressing inquiries, feedback, and concerns promptly.

    • Manage community forums, social media
      groups, and other communication channels to ensure a positive and
      inclusive atmosphere.

  • Performance Tracking & Reporting:

    • Monitor and analyze community engagement
      metrics, member satisfaction, and overall growth.

    • Use data insights to improve community
      management strategies and drive deeper engagement.

    • Prepare reports on community health and
      progress for management.

  • Cross-Functional Collaboration:

    • Work closely with the cross-functional
      teams to align community initiatives with broader organizational goals.

    • Collaborate with the tech team to enhance
      the platform's user experience based on community feedback.


    Requirements


    • Minimum of 2 years’ experience in
      community management or a similar role.

    • Strong understanding of online communities
      and digital engagement strategies.

    • Excellent communication and interpersonal
      skills, with the ability to engage and inspire a diverse group of
      individuals.

    • Experience in creating content and
      managing social media or community platforms.

    • Ability to analyze community data and
      develop actionable insights.

    • Knowledge of affiliate marketing is an
      advantage.


    Benefits


    • Competitive salary

    • Opportunities for professional and career
      growth

    • Hybrid work structure

    • HMO

    • Pension
    TOTAL DATA LTD

    About TOTAL DATA LTD

    Total Data Limited is a management consultancy firm.

    We are ISO 9001:2015 Certified

    We are NDPR Compliant

    Industry
    Consulting & Advisory
    Company Size
    51-200 employees
    Headquarters
    lagos, NG
    Year Founded
    2000
    Social Media