Job Description

One of our clients, an advertising agency recognized for culture-led innovation, is seeking a Community Manager to own the social voice of multiple brands. The role sits at the front line of digital conversation -responsible for day-to-day platform management, real-time engagement, and reputation care that deepens customer relationships, safeguards brand tone, and turns every interaction into a positive, on-brand experience. Candidates who combine lightning-fast responsiveness with strategic composure and thrive in a fast-moving, team-first setting are encouraged to apply.

Location: Riyadh

Years of Experience: Minimum of 1 year of experience in related field/role

Education: Bachelors degree in related field

Reports To: Community Management Lead

Nationality: Saudi (only)

Notice Period: Immediate joiners or a maximum one-month notice period.

Applicants are requested to apply with their updated resumes and then click the following link to update their details to speed up the process of recruitment.

https://www.arbetecareers.com/Candidate-Portal

RESPONSIBILITIES AND TASKS

A. Creative Engagement

• Develop and implement creative, engaging content strategies to encourage interaction and build community loyalty.
• Stay on top of industry trends, and leverage trending topics, memes, and viral content to enhance engagement.
• Cultivate a positive and lively atmosphere by initiating conversations, responding to comments, and keeping the community active.

B. Social Media Management and Customer Relations

• Manage the brands presence across various social media platforms (Facebook, Twitter, Instagram, YouTube, LinkedIn, Tiktok etc.).
• Provide timely and empathetic responses to customer inquiries through multiple channels (social media, email, online forms, etc.).
• Address concerns, resolve issues, and ensure that customer feedback is addressed appropriately and promptly.
• Build relationships with customers and foster a sense of community loyalty.

C. Measurement and Reporting

• Using Social media applications and other measurement tools to provide reports on metrics, and continually find ways to improve on those metrics through testing and new initiatives.

D. Perform any other related assigned task by management

WORK CONTACTS

A. Internal

• Daily reporting to Community Management Lead
  
• Briefs and direct communications with Account Managers and Creatives.

B. External

• Sharing engagement such as inquiries and complaints and all the concerns with the clients Via WhatsApp groups and email

SKILLS

• Excellent communication skills in both Arabic and English (spoken and written).
• Strong presentation and reporting skills.
• Creative mindset with understanding of brand tone and audience engagement.
• Familiarity with social media management tools.
• Analytical thinking and ability to derive insights from community feedback

Note: We thank all applicants for their interest however, only those candidates who are shortlisted will be contacted