Job Description
Location
Latin America
Schedule
40 Hours / Week
Variable in EST
At Ghost Sherpa, we are looking for exceptional talent to join our expanding team and contribute to exciting, high-impact projects.
We're hiring a Community Manager to support daily engagement across top beauty brands. This role is ideal for someone who is detail-oriented, resourceful, and eager to grow within a fast-paced agency environment.
You will play a critical role in ensuring community management runs smoothly, maintaining brand voice, tracking inbounds, supporting reporting, and keeping internal workflows aligned. This is a strong execution-focused role with a clear path toward senior-level growth.
We're looking for someone who is:
- An effective communicator (clear, professional, confident)
- Proactive and resourceful
- Extremely organized and process-driven
- Detail-oriented with strong follow-through
- A beauty lover who understands the culture of the industry
Role & Responsibilities
Community Management Execution
- Manage daily engagement across Instagram, TikTok, Facebook, and other relevant platforms
- Monitor and respond to comments, DMs, story mentions, tagged content, and influencer inbounds
- Maintain brand tone of voice and ensure responses align with approved guidelines
- Flag customer service issues, influencer requests, and sensitive comments in real time
Documentation & Organization
- Keep all trackers updated (Customer Service, Influencer/PR, Time Tracker, FAQ)
- Maintain accurate documentation in Monday.com and ensure tasks are tracked and visible
- Update FAQs as new questions arise
- Ensure daily and weekly boards are up to date
- Add community insights, tracker updates, and pending questions to agendas
- Contribute insights and screenshots to monthly recaps
- Support Account Leads with data tracking and reporting preparation
Trend & Insight Awareness
- Stay informed on relevant social trends, formats, and beauty culture moments
- Identify recurring community patterns or FAQs and flag to Senior CM
Qualifications
- 1+ year of community management experience (agency preferred)
- Experience managing high-volume organic social communities
- Familiarity with tools such as Sprinklr, Sprout Social, Dash Social, Meltwater, or similar
- Strong written communication skills and attention to grammar
- Ability to manage multiple tasks and deadlines simultaneously
- Highly organized and comfortable working in Monday.com or similar project tools
- Customer service experience is a plus
Measurement & Expectations
Success in this role looks like:
- Positive feedback from Team Lead and Account Director
- Daily engagement completed accurately and within scope
- Response rate goals consistently met (where applicable)
- Customer service questions answered within client SLAs
- Influencer inbounds tracked and responded to appropriately
- FAQ, trackers, and Monday boards consistently up to date
Reporting Structure
Reports to: Director of Community Management
Work Environment
Full-time (40 hours/week)
Remote | Contractor role
Time Zone- (EST)
