Job Description

Are you passionate about games and connecting with people? We’re looking for someone to help grow our communities, support players throughout their journey, and create meaningful experiences. Here, players are at the heart of everything — and you’ll be part of the team that turns that connection into real engagement.

Responsibilities

• Support players by responding to queries and following up to ensure their issues are resolved
• Help identify player needs and guide them through specific features and functionalities
• Assist in tracking and reporting product issues
• Collect, organize and relay player feedback, feature requests and insights to the relevant internal teams
• Interact with players across social media platforms — public and private messages — sharing updates and helping identify relevant trends
• Contribute to content creation for our social media channels

Requirements

• Currently enrolled in Business, Marketing, Communication, or a related field
• Professional proficiency in English
• Player/customer-oriented mindset with good communication and problem-solving skills
• Good organizational skills and ability to manage multiple priorities
• Openness to exploring how AI tools can be applied to community management and player support

Nice to Have

• Familiarity with the mobile gaming industry and social media
• Experience with help desk software or remote support tools
• An investigative mindset — enjoy spotting patterns and digging into data to surface insights

What we offer

• Competitive remuneration
• Flexible benefits
• Career development support
• Casual environment as well as the dress code
• Remote-friendly with occasional in-person meetings in São Paulo, when needed.
• A space for resting moments, full of snacks, fruits, and drinks .

If you want to share this ride with us and join a lightweight, fun and focused environment that breathes innovation and game culture, apply now!