- Help identify player needs and guide them through specific features and functionalities
- Assist in tracking and reporting product issues
- Collect, organize and relay player feedback, feature requests and insights to the relevant internal teams
- Interact with players across social media platforms — public and private messages — sharing updates and helping identify relevant trends
- Contribute to content creation for our social media channels
- Professional proficiency in English
- Player/customer-oriented mindset with good communication and problem-solving skills
- Good organizational skills and ability to manage multiple priorities
- Openness to exploring how AI tools can be applied to community management and player support
- Experience with help desk software or remote support tools
- Knowledge of additional languages: Spanish, French, German, Italian, Dutch, Russian, Turkish, Japanese, or Korean
- An investigative mindset — enjoy spotting patterns and digging into data to surface insights
Fanatee is a Game Development Company formed by a group of people that love games! We value innovation and creativity and we believe that games are great tools that help people learn and bond with each other.
Since 2013, we have launched successful games such as Stop, CodyCross and Word Lanes. Together they have reached more than 250 million downloads worldwide!
We are one of the fastest growing companies in our field and our dream allows us to do what we love most: be surrounded by talented, passionate people!
At Fanatee, every person has the freedom to achieve goals as big as they wish.
We embrace the fact that the technology market is constantly changing and we work in order to always be one step ahead. Our goal is to make Fanatee world leader and we believe that our talent, values and hard-working nature will take us there!
Check all of our open positions: www.fanatee.com!
