Job Description

Community Links Advisor (Liaison and Diversion)

Location: Trafalgar House, Portsmouth

Working Hours: 37 hours per week

Contract Type: Full-time, Permanent

Salary: £25,877.80 - £34,240.03 per annum

Starting Salary: £27.708.00 per annum

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the Role

Waythrough is recruiting for a Community Links – Liaison & Diversion (Safeguarding) position within its East Hampshire Enhanced Community Support Team, based at Trafalgar House, Portsmouth. The service works closely with the Hampshire Safeguarding Adults Board and Multi-Agency Safeguarding Hub (MASH) to provide targeted, time-limited support to adults experiencing complex needs and safeguarding concerns. These may include self-neglect, hoarding, homelessness, mental health difficulties, substance misuse, autism, abuse, neglect and exploitation.

The role focuses on providing person-centred support to help individuals improve their wellbeing, maintain their independence and access appropriate specialist services and community resources. You will work collaboratively with safeguarding professionals, social care teams and local organisations to help people overcome barriers, reduce risks and achieve positive outcomes.

What You'll Do

• Provide one-to-one, outcome-focused support to adults referred through MASH, responding to identified safeguarding concerns.
• Carry out needs assessments, risk assessments and develop individual risk management plans.
• Support individuals experiencing complex needs, including mental health difficulties, homelessness, self-neglect, hoarding, substance misuse and exploitation.
• Undertake regular home visits and help individuals access specialist services, debt advice, counselling, hoarding interventions and community-based activities.
• Build positive, trusting relationships to encourage independence, engagement and positive behavioural change.
• Liaise with safeguarding teams, Adult Social Care and external agencies to coordinate appropriate support and interventions.
• Maintain accurate and up-to-date case notes, client records and databases.
• Prepare for and attend case reviews, social care meetings and multi-agency discussions.
• Complete daily recording and contribute to reporting requirements for senior management, MASH teams and commissioners.
• Develop and maintain knowledge of local community resources and support services.
• Work towards agreed service objectives, targets and outcomes while following safeguarding and organisational procedures.

What We're Looking For

We are looking for someone who is compassionate, approachable and committed to supporting adults with complex needs and vulnerabilities. You should be able to build positive relationships, communicate effectively and respond sensitively to challenging or complex situations.

Essential skills and experience:

• Effective communication skills, with the ability to engage with individuals, professionals and external agencies.
• Ability to respond compassionately and sensitively to complex safeguarding concerns.
• Confidence in motivating, supporting and advocating for people using services.
• Ability to work independently, use initiative and contribute effectively as part of a team.
• Strong organisational skills, with the ability to plan, prioritise and manage competing demands.
• Ability to maintain accurate records, case notes and electronic databases.
• Good interpersonal, listening and relationship-building skills.
• Basic IT skills, including Microsoft Word, Outlook and email.
• Ability to work flexibly to meet the needs of the service, including participation in a 24-hour, seven-day rota, on-call duties and occasional overnight stays.

To view the JD, please click here.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk

Closing Date:

2026-12-03