Job Description

The Community Liaison Officer (CLO) acts as the key link between the Project and local communities, ensuring clear communication, effective stakeholder engagement, and inclusive participation. The role supports community relations activities, manages feedback channels, and contributes to the successful delivery of environmental and social commitments.

Key Responsibilities

Stakeholder Engagement & Communication

• Serve as the main point of contact for communities and external stakeholders

• Communicate project activities, progress, and potential environmental and social impacts

• Support implementation of the Stakeholder Engagement Plan (SEP)

• Gather and document stakeholder feedback and ensure it is considered in project processes

• Build and maintain positive, constructive relationships with communities

Community Engagement Activities

• Organize and facilitate community and stakeholder meetings (including agendas, invitations, and minutes)

• Support community committees and engagement initiatives

• Promote awareness of project activities and available feedback channels

• Collaborate with the Community Engagement Lead on engagement strategies and priorities

Feedback & Issue Management

• Receive and document community feedback, questions, and complaints

• Support the tracking and follow-up of issues in line with established processes

• Contribute to fair and timely resolution by coordinating with internal stakeholders

• Ensure inclusive access to feedback mechanisms, particularly for vulnerable groups

Monitoring & Reporting

• Maintain accurate records of stakeholder interactions and engagement activities

• Prepare regular reports on community feedback, engagement activities, and key trends

Profile & Qualifications

• Fluency in Dutch and English (essential)

• Experience in community engagement, stakeholder relations, or similar roles

• Strong communication and interpersonal skills

• Ability to manage sensitive topics with professionalism and discretion

• Organized, detail-oriented, and comfortable working with diverse stakeholder groups

Key Competencies

• Relationship building and stakeholder management

• Cultural awareness and inclusivity

• Problem-solving and communication skills

• Integrity and confidentiality

What we offer

• A strategic role in a fast‑growing market.

• A supportive, ambitious team that values rigor, collaboration, and the occasional well‑placed joke.

• Flexible working conditions and real career development opportunities.

• A workplace committed to diversity, equity, inclusion, and accessibility for colleagues with disabilities.

• We welcome candidates from all backgrounds. If you’re unsure you meet 100% of the criteria but believe you’d be great in this role, we encourage you to apply.

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ERM is committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to thrive, it’s an essential part of what makes ERM a great place to build a career and helps us create better solutions for our clients.

We welcome talent from all backgrounds and provide equal opportunities for every candidate. If you have a disability, are neurodivergent, or need accommodations during the selection process, we’re here to support you. Our commitment doesn’t stop at hiring. Once you join us, we’ll ensure you have the tools, support, and adjustments needed to succeed and feel a true sense of belonging. Learn more about our Diversity, Inclusion & Belonging (DIB) efforts by visiting our website or exploring our 2025 Sustainability Report.