Job Description

The Community IOP Coordinator oversees the Community and Virtual Programs from admission through discharge. Responsibilities include coordinating care, overseeing intakes, client engagement, attendance, and program requirements. This role collaborates closely with Admissions, Intake, Case Managers, Clinicians, and Management to provide high-quality, trauma-informed services to outpatient clients in both in-person and virtual settings. The coordinator also supports management with monitoring and company compliance, team productivity, and key performance indicators (KPIs). As the program grows, this role may also provide supervision, training, and support to program staff.

Full-Time - Exempt

Monday- Friday (Days)

Duties/Responsibilities

• Oversee daily operations of Community and Virtual IOP programs from admission through discharge.
• Coordinate client care and ensure continuity of services throughout treatment.
• Conduct and/or coordinate client intakes, admissions, and program onboarding.
• Monitor client attendance, participation, engagement, and compliance with program requirements.
• Track client progress and follow up on attendance, treatment participation, and barriers to engagement.
• Collaborate with Intake, Case Managers, clinicians, BHTs, and management to support coordinated, trauma-informed care.
• Communicate with clients and staff regarding scheduling, attendance, treatment needs, and program expectations.
• Ensure clients receive scheduled services in accordance with program requirements and company standards.
• Monitor program compliance and assist with identifying and addressing gaps in service delivery.
• Track team productivity, attendance, engagement, and other key performance indicators (KPIs).
• Maintain accurate and timely documentation, records, and program tracking systems.
• Assist management with identifying operational needs and implementing process improvements.
• Support the development and ongoing improvement of Community and Virtual IOP programming.
• Help ensure a consistent, high-quality client experience across in-person and virtual services.
• Provide training, guidance, and support to staff as needed.
• As the program grows, may supervise, train, and oversee program staff and assist with team development and performance management.
• Perform other duties and responsibilities as assigned by management.

Supervisory Responsibilities

• Accomplishes human resource objectives for the clinical team by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures.

Who is Axiom Care?

Founded in 2012, Axiom Care is a Phoenix-based behavioral health organization that aims to ensure every Arizonan has access to compassionate, effective substance use treatment. With facilities in Maricopa and Pinal Counties, we offer comprehensive services including 24/7 observation, inpatient detoxification, residential treatment, outpatient treatment, and recovery housing with a focus on underserved populations.

Beyond our full-continuum community programs, we proudly operate specialty programs for the justice-involved (in partnership with ADCRR), for members of the Navajo Nation (in partnership with the Navajo Department of Health), and for Veterans (McCain Veteran Center).

Together, we’re building a future where compassionate care is accessible to all – come be a part of it!

What we offer

· Medical, Dental, and Vision

· 401(k) with up to 3.5% match

· Paid time off (PTO), paid sick time, and paid holidays

· Tuition Reimbursement

· Reimbursement for CMEs

· Free criminal record clearance for eligible justice-impacted staff through a partnership with Rasa Legal

· Employee Assistance Program (EAP)

· Voluntary benefits including group term life, voluntary term life, AD&D, short term disability, and accident coverage

Requirements

Required Skills/Abilities:

• Strong organizational, time-management, and follow-through skills.
• Excellent verbal and written communication.
• Strong interpersonal and teamwork skills.
• Ability to coordinate multiple clients, staff, and program needs.
• Trauma-informed, client-centered approach.
• Strong problem-solving and attention to detail.
• Ability to monitor attendance, compliance, productivity, and KPIs.
• Ability to maintain accurate and confidential documentation.
• Proficiency with EHR and virtual communication platforms.
• Ability to work independently and adapt to changing program needs.
• Leadership and staff supervision skills as the program grows.
• Knowledge of behavioral health and outpatient services.
• Current CPR and First Aid certification required.

Qualification Requirements:

• Bachelor’s degree in behavioral health, Social Work, Psychology, Human Services, or a related

field required; Master’s degree preferred.

• Minimum 4 years of experience in behavioral health, mental health, substance use treatment, or a

related field.

• Experience with care coordination, client engagement, intakes, and program operations.
• Strong knowledge of trauma-informed and client-centered care.
• Experience working with multidisciplinary teams.
• Strong communication, organizational, and documentation skills.
• Ability to work independently and effectively in a fast-paced environment.
• Must meet all applicable company and regulatory requirements.

Core Competencies:

• Communication - Clearly conveys and receives information and ideas through a variety of media to

individuals or groups in a manner that engages the listener, helps them understand and retain the

message and invites response and feedback. Keeps others informed as appropriate. Demonstrates good

written, oral, and listening skills

• Compliance and Ethics - Understands, supports, and demonstrates commitment to facility’s

mission statement. Promotes an atmosphere for cooperation between kitchen staff and other departments

within the facility’s organizational framework. Understands and supports facility’s compliance and

ethics programs. Takes personal responsibility for interacting with coworkers and clients in an

honest, ethical, and fair manner.

• Cultural Competence - Cultivates opportunities through diverse people; respects and relates well

to people from varied backgrounds, understands diverse worldviews, and is sensitive to group

differences; sees diversity as an opportunity, challenges bias and intolerance.

• Planning and Organizing - Organizes work, sets priorities, and determines resources

requirements; determines necessary sequence of activities needed to achieve goals.

• Client Care - Makes clients and their needs a primary focus of one’s actions; gains client trust

and respect; meets or exceeds client’s expectations

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk; use hands to

finger, handle, or feel; reach with hands and arms and talk or hear. The employee will be sitting

for long periods of time. The employee is occasionally required to sit; climb or balance; stoop,

kneel, crouch, or crawl and taste or smell.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 30

pounds and occasionally lift and/or move up to 50 pounds.

Disclaimer

The above is intended to describe the general content of and requirements for the performance of

this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or

physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and

responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities

to perform the essential functions.