Job Description

Job Location: Vancouver, WA 98683
Position Type: Full Time
Salary Range: $29.61 - $41.46 Hourly

Be part of something uniQue
iQ Credit Union is a great place to work and grow and we're looking for people like you to join our exceptional team. At iQ, you’ll find a healthy work-life balance, great benefits, an unwavering commitment to our members and the communities we serve, and a positive environment that empowers you to grow personally and professionally. We love where we work and we know you will, too!
The Community Impact Officer will play a key role in expanding the Credit Union's impact by deepening engagement with existing schools and community partners.  Responsible for growing and strengthening Campus Branches and community partnerships within their designated region, ensuring that the Credit Union's presence and impact continue to increase among members and partner organizations.  Serves as an ambassador at community events and programs, actively represents the Credit Union, fostering meaningful connections and promoting organizational values.

Essential Duties:
- Responsible for financial education and campus branch operations within assigned region, cultivate and enhance school and community relationships to expand on education impact.
- Proactively assist Campus Branch staff with the resources and tools to mitigate problems, errors in balancing and member complaints.  Use sound judgment to escalate issues and concerns to supervisor as necessary.
- Coordinate and conduct classroom presentations and financial reality fairs for local schools to provide personal financial information/education to students.
- Cultivate relationships with community partners within assigned region; promote iQ Credit Union membership as a benefit to partner employees.
- Create and update financial education materials and curriculum.
- Develop and assist with education related programs offered by the Credit Union including iQ Campus Branches, financial literacy curriculum, Bite of Reality Fairs, and Read With Me.
- Support and lead financial literacy projects.  Stay apprised of industry resources and best practices.
- Develop and implement strategies to increase community outreach and identify new financial education presentation opportunities through cold calls to potential companies, use of email marketing campaigns in HubSpot and networking on-site at community partner locations.
- Conduct frequent weekday visits to assigned Campus Branch sites to provide support, coverage during instructor absences, and assess operational and training needs.
- Represent the Credit Union at various events, and perform public relations at civic, community, and networking events.
- Organize and host activations at community events, partner locations, and public venues to promote the credit union.  Engage attendees through interactive experiences and education outreach.  Ensure timely and professional follow up with all leads and collaborate with internal teams to report on outcomes and improve engagement.
- Develop programs to increase and track membership penetration rate; schedule, facilitate, and promote the Credit Union through presentations and on-site visits at community partner locations and community events.
- Regularly meet with non-profits within assigned region and deepen relationships.  Serve on their boards and committees, plan staff volunteer events benefiting community partners, and coordinate on-site events in partnership with Credit Union subject matter experts.
- Promote Credit Union products and services and utilize sales, referral, and services skills to respond to the needs of businesses, schools, non-profit organizations, members, vendors, and internal customers in a timely and professional manner.
- Analyze partner needs; create a sales strategy and formalized plan that will add value for the specific organization. Analyze effectiveness of sales strategies, prepare periodic reports and tracking trends; and make necessary adjustments to the business development plan.
- Analyze needs for area and submit budgets items to management for budget preparation; work with the Marketing department and vendors to order items for rea, monitor and submit invoices to management for budget maintenance.
- Demonstrate strong regulatory knowledge applicable to this position and understand and comply with government regulations with particular emphasis on the Bank Secrecy Act (BSA), US Patriot Act and related regulations.
- Actively participate and fulfill expectations in the Credit Union Email Security Awareness Program as outlined in the Information Security Program Acknowledgement document.

QualificationsKnowledge and Skills:

Experience:
One to three years of similar or related experience.
Education:
A two-year college degree or completion of a specialized course of study at a business or trade school.  CCUFC (Certified Credit Union Financial Counselor) designation preferred.  If not currently certified, must obtain or recertify designation within 12 months of hire.
Salary Range: $29.61 - $41.46 per hour
We Value Diversity
At iQ, we believe that diverse experiences and skills make our team stronger. If you’re passionate and driven to excel in this role, we encourage you to apply, even if you don’t fully meet every qualification listed. Your unique experiences, knowledge, skills, and abilities may be exactly what we need.
iQ Credit Union is committed to providing an inclusive and accessible work environment for all individuals. Our recruiting process typically involves submitting an application, uploading a resume, completing a phone interview, interviewing on-site or virtually with a hiring manager or attending a group interview, and possibly completing a work sample.
If you require reasonable accommodation at any stage of the recruitment process, including application submission, interviewing, or participation in the employee selection process, please direct your inquiries to careerfeedback@iQcu.com, which will email a member of iQ's Human Resources team. We will make every effort to accommodate your needs.
Total Compensation Package
There’s a reason we’ve ranked as one of top workplaces in the Pacific Northwest for the past nine years. We listen to our employees and continue to provide benefits that make a difference.
Healthcare Coverage:
- iQ pays 100% of the monthly medical, dental and vision premium for you AND your dependent children.
Retirement Savings:
- iQ matches up to 6% of your 401(k) contributions.
Paid Time Off:
- 11 paid holidays plus vacation and sick time accruals.
- Paid Community & Event Volunteer opportunities.
- Paid Wellbeing hours to help you recharge and thrive.
Investing in You:
- Student loan repayment match up to $100 per month.
- Tuition reimbursement to support your educational advancement.
- An annual match to amplify your nonprofit giving.
For a full list of our uniQue benefits, see our benefits guide: iQ Credit Union Benefits Guide
Equal Opportunity Employer:
iQ Credit Union is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.