Job Description
Job Location: Eastside Health Center - PORT ANGELES, WA 98362
Position Type: Full Time
Salary Range: $17.00 - $20.00 Hourly
North Olympic Healthcare Network (NOHN)
Job Title: Community Health Worker (Community-Based Case Manager)
Department: Outreach and Navigation
Reports To: Outreach and Navigation Manager
FLSA Status: Non-Exempt
Position Summary
NOHN is seeking a compassionate Community Health Worker (CHW) to serve as a Community-Based Case Manager. This role provides individualized case management addressing Social Drivers of Health (SDOH) barriers, and includes community outreach, event participation, and partnership-building. CHWs engage with diverse communities to build trust, advocate for patients and systemic improvements, and serve as a bridge between NOHN, community partners, and the populations served.
The ideal candidate is open-minded, adaptable, emotionally resilient, and passionate about improving individual and community health. Spanish and/or Mam skills are strongly preferred.
Essential Duties and Responsibilities
Community Based Case Management
- Manage a panel of patients, conducting assessments to identify SDOH barriers.
- Develop, implement, and monitor individualized care plans using SMART goals.
- Connect patients with community resources to reduce health and wellness barriers.
- Ongoing support using trauma-informed and motivational interviewing approaches.
- Document encounters and progress accurately in the Epic EHR and other software.
- Advocate for patient needs and communicate relevant information to care teams.
Community Outreach and Engagement
- Represent NOHN at community events, health fairs, and convenings.
- Conduct and support outreach and tabling at partner agencies, and community sites.
- Build and maintain relationships with community partners and organizations.
- Serve as a liaison between community members, NOHN and other health systems.
- Promote available services and facilitate connections to care.
- Other duties as assigned.
Qualifications
Required Qualifications
- Valid Washington State driver’s license, clean driving record, and reliable vehicle.
- Basic computer proficiency (web navigation, Microsoft Office Suite).
- Strong organizational and time management skills.
- Ability to work independently and within a team.
- Willingness to work in community-based settings.
- Commitment to serving diverse populations with openness and respect.
Preferred
Qualifications
- High school diploma, GED (college coursework or degree a plus).
- Spanish and/or Mam ability.
- Experience working with non-English speaking communities.
- Experience in case management, outreach, or social services.
- Knowledge of SDOH and local resources systems.
- Experience with EPIC EHR.
- Training/Experience in/with:
- - Trauma-Informed Care
- - Motivational Interviewing
- - SMART Goals
- - SOAP and SBAR documentation framework.
- Lived experience.
Core Competencies and Soft Skills
- Public Speaking
- Trust Building and Advocacy
- Cultural Humility
- Teaching & Health Education
- Community Capacity Building
- Professional Conduct & Ethical Practice
- Emotional intelligence and resilience
- Empathy and compassion
- Active listening
- Clear, honest communication
- Critical thinking and adaptability
- Initiative and self-direction
- Collaboration and teamwork
- Belief in continuous improvement
- Hope-centered mindset
Work Environment
Attend community events, occasional home visit to clients, fast-paced community health center setting, potential exposure to infectious diseases, interaction with diverse patient population.
Benefits
Medical, Vision, and Dental coverage, 4% 401k Contribution, $50 a month HRA contribution to be used towards qualifying medical expenses, Paid Time Off (PTO) plus paid holidays.
Equal Opportunity Employer
North Olympic Healthcare Network is an equal opportunity employer (EOE). All applicants will receive equal consideration for employment without regard to age, race, color, national origin or ancestry, ethnicity, family or marital status, sex, genetic information, disability, creed, religion, citizenship, socio-economic status, military or veteran status, or any other characteristic protected under applicable federal, state, or local law.
