Job Description

Job Location Eastside Health Center - PORT ANGELES, WA 98362 Position Type Full Time Salary Range $17.00 - $20.00 Hourly

North Olympic Healthcare Network (NOHN)

Job Title: Community Healthcare Worker

Department: Outreach and Navigation

Reports To: Outreach and Navigation Manager

FLSA Status: Non-Exempt

Community Health Workers will primarily be working in the community with specific target populations. CHW's will work closely with care teams, and other agencies to improve patient care and outcomes.

Essential Duties and Responsibilities:

• Convey the purposes and services of a program to the user population and the impact that program or service would have

• Help patients develop health management plans and goals

• Follow-up with health management/care plans with both patients and providers

• Coach patients in effective management of their chronic health conditions and self-care

• Assist patient in understanding care plans and instructions

• Document activities, service plans, and results in an effective manner while strictly adhering to the policies and procedures in place

• Work collaboratively and effectively within a team

• Establish positive, supportive relationships with participants and provide feedback

• Help clients in utilizing resources, including scheduling appointments, and assisting with completion of applications for programs for which they may be eligible

• Assist clients in accessing health related services, including but not limited to, overcoming barriers to obtaining needed medical care and social services

• Facilitate communication and coordinate services between providers

• Motivate patients to be active, engaged participants in their health

• Effectively work with people (staff, clients, providers, agencies, etc.) from diverse backgrounds in reducing cultural and socio-economic barriers between clients and institutions

• Build and maintain positive working relationships with the clients, providers, nurse case managers, agency representatives, supervisors, and office staff

• Continuously expand knowledge and understanding of community resources, services and programs provided

• Identify and apply appropriate role definition and skilled boundaries

• Other duties as assigned

Qualifications

Education: High school diploma or GED. Valid WA State Driver’s license, clean driving record, and reliable transportation.

Experience: Customer Service experience. Understanding barriers to care (social drivers of health) and community resources is a plus.

Skills: Proficiency in basic computer systems (calendars, spreadsheets, and email), preference to those with EPIC EHR experience, excellent communication skills, strong organizational skills, ability to work independently and as part of a team, cultural sensitivity.

Language: English, written and spoken. Bilingual in Spanish preferred.

Physical Demands:

May require prolonged standing, sitting, some lifting of patients or equipment.

Work Environment:

Attend community events, Occasional home visit to clients, Fast-paced community health center setting, potential exposure to infectious diseases, interaction with diverse patient population.

Benefits:

Medical, Vision, and Dental coverage, 4% 401k Contribution, $50 a month HRA contribution to be used towards qualifying medical expenses, Paid Time Off (PTO) plus paid holidays.

Equal Opportunity Employer:

North Olympic Healthcare Network is an equal opportunity employer (EOE). All applicants will receive equal consideration for employment without regard to age, race, color, national origin or ancestry, ethnicity, family or marital status, sex, genetic information, disability, creed, religion, citizenship, socio-economic status, military or veteran status, or any other characteristic protected under applicable federal, state, or local law.