Job Description

Under the supervision of the Community Health Worker Coordinator of Ibero-American Action League, in Rochester and overseen by the Director of Community Health Worker Apprenticeship Programs, the Community Health Worker Navigator-WNY serves as a key point of contact for individuals seeking assistance from Ibero Niagara Falls. This role involves screening, assessing, and providing referrals to Medicaid-eligible clients who may need assistance with housing, food, health care, or other essential human services. This role will actively provide appropriate community agency referrals as well as perform various clerical duties. Qualified candidates are preferably bilingual but not required.

Essential Functions:

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Qualified individual will speak and write in Spanish and English.

Operational Services:

• Screen and assess clients to determine their needs and eligibility for assistance for housing, food, health care and other essential human services.
• Provide services in English and Spanish, written and verbal, as needed.
• Complete the intake process using a standard questionnaire form.
• Collect and maintain accurate client information and documentation.
• Perform clerical tasks, including data entry, filing, and maintaining organized records.
• Based on intake forms, determine and provide appropriate community resource referrals as needed for health care, food, clothing, and/or housing.
• Serve as the initial point of contact by answering all incoming calls promptly and courteously.
• Greet clients and visitors professionally, ensuring a welcoming environment.
• Collaborate with other team members to deliver seamless client support and maintain good working relationships with staff from funding sources, related agencies, and other Ibero programs.
• Provide information regarding program location and agency services to callers and visitors.
• Verify that the referred individual meets program requirements including having an active Medicaid case.
• Assist community members who need help applying for any benefits and entitlements, Section 8, Department of Motor Vehicle forms, Unemployment, and Job search as needed.
• Safeguard confidential information.
• Maintain sign-in-out logbooks for all visitors.
• Be available to work outside regularly scheduled working hours when needed.
• Participate in related agency and community activities.
• Run EPACES for Adult Health Home clients the first week of every month to ensure their Medicaid is active.

Requirements

Skills and Abilities:

• Analytical Skills - Ability to use thinking and reasoning to solve a problem; ability to collect and use data to inform decisions.
• Bilingual in Spanish and English, written and verbal
• Accuracy - Ability to perform work accurately and thoroughly.
• Customer Oriented - Ability to care for customers’ needs while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Diversity Oriented - Ability to collaborate effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Ethical - Ability to demonstrate professionalism conforming to a set of values and accepted standards.
• Interpersonal-Ability/desire to understand others’ attitudes/interests/needs/nonverbal behavior, listening skills and understanding strengths/limitations of others.
• Relationship Building-Ability to build/maintain friendly relationships/networks with people who might be useful in achieving work-related goals.
• Reliability - The trait of being dependable and trustworthy.
• Communication, Oral and Written - Ability to communicate effectively with others using the spoken word and ability to communicate in writing clearly and concisely.

Position Qualifications:

• High School Diploma or equivalent required.
• Associate’s degree in office management, Secretarial or Human Services preferred, or equivalent combination of education, and preferably a minimum of one year of direct experience working with families.
• Requires basic knowledge of Human Services and community agencies/services available to the public.
• Bilingual in Spanish and English, both written and verbal preferred but not required.
• Ability to perform all physical duties required by the position.
• Proficiency in the use of office equipment including computers, software, copiers.
• Must possess a valid NYS driver’s license, satisfactory driving record, and transportation.
• Demonstrate ability to work cooperatively.
• A combination of education, experience, and training other than the above may be approved by Ibero's President and CEO.

Authority:

This position holds a relatively high degree of independence within the framework of the agency’s policies and procedures. Must exercise considerable autonomy and initiative and make decisions regarding completion of tasks and monitoring activities. Must use sound judgment in reaching those decisions and use established policies and procedures in the day-to-day direct service tasks.

Physical Demands:

The position does require occasional standing, squatting, and lifting to approximately 40 lbs. And frequent sitting.

By Signing below, I have received, read, understand, and will comply with the above job description:

Employee Signature: Date:

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

An Equal Opportunity/Affirmative Action/Pro Disabled & Veteran Employer. 12/6/23