Job Description

Company Description

At NATIVE HEALTH, we strive to provide the best health care available for urban American Indians, Alaska Natives, and other individuals who generally experience barriers to health and wellness services.

Mission: To provide accessible holistic patient centered care, to empower our community to achieve the highest quality health and well-being.

Vision: Healthy People in Healthy Communities.

NATIVE HEALTH Benefits and Perks Include:

• Medical, Vision, and Dental Insurance
• Retirement Benefits - Up to 5% Matching Contribution
• Paid Time Off/Sick Leave
• Paid Holidays (12)
• Tuition Reimbursement and Educational Leave
• Employee Recognition Program

Starting Hourly Pay: $21.16

Job Description

The Community Health Worker provides culturally relevant education on prevention and the promotion of holistic wellness for Indigenous people residing in Maricopa County. Additionally, is a liaison between the NATIVE HEALTH Community Health and Wellness Department, Medical Department, and community members to facilitate access to services to improve diabetes-related health outcomes. The CHW reports directly to the Indigenous Wellness Program Coordinator.

KEY ACCOUNTABLILIES:

1. Provide Diabetes-Related Education

Measures of Success:

a. Create and deliver individual or group education on diabetes self-management outlines by program deliverables.

b. Collaborate with other agency programs to provide diabetes-related education to their program participants.

c. Actively recruits and enrolls patients and community members into the program and tracks referrals and ensures follow up is completed.

d. Offer education and support to participants through facilitating group classes with topics focused on diabetes management and prevention, hypertension, weight management, healthy eating, stress management, and other chronic diseases thorough written formats, in-person/virtual workshops and videos.

1. Community Health Outreach

Measures of Success:

a. Create social media campaigns that promote diabetes prevention education in collaboration with the Communications Department.

b. Service American Indian/Alaskan Natives (AI/AN) and communities that endure challenges accessing resources.

c. Refer community members to medical, dental, or behavioral health services and provide proactive follow-up and monitoring.

d. Provide diabetes prevention education to Indigenous peoples, perform blood pressure checks and blood glucose testing at internal and external events.

e. Attend outreach that may include some nights and weekends to offer program services.

1. Communication

Measures of Success:

a. Perform outreach calls to patients who have not met with their primary care provider and assist with rescheduling.

b. Ensure proper follow-up with patient care in a timely manner.

c. Interacts with co-workers and community to build productive collaborative relationships to support the achievement of program goals.

d. Maintains consistent and timely communication with direct supervisor, NATIVE HEALTH Senior Management as appropriate, as well as community members in the program.

e. Promotes clear communication amongst the care team to ensure patient care plans.

f. Demonstrate professionalism, cultural humility, excellent customer service, and commitment to NATIVE HEALTH's mission, values, and participant-centered care

1. Program Development

Measures of Success:

a. Program goals and objectives are met according to agency and funder’s expectations.

b. Assists with quality improvement and assurance activities.

c. Demonstrates a collaborative working relationship with other departments within the agency.

d. Assist with planning, program design and assures deliverables are met and reported in a timely manner with the Indigenous Wellness team.

1. NATIVE HEALTH Indigenous Wellness Camp

Measures of Success:

a. Recruit American Indian/Alaskan Natives to attend annual camp.

b. Assist with evaluation reporting after yearly camp.

c. Book potential guest speakers to speak on various health topics.

d. Assist in planning and implementing the annual Wellness Camp.

e. Maintains both electronic and paper filing systems for the camp.

1. Records Management & Reporting

Measures of Success:

a. Documentation and forms are completed and submitted on time.

b. Enter and maintain patients and client data into existing database systems in a timely manner.

c. Maintains strict patient confidentiality and adheres to HIPPA regulations.

d. Supports annual and monthly reporting requirements.

e. Accurately tracks meeting minutes and data for reporting, improvement and sustainability.

f. Maintains records of services provided to all program participants and equipment inventories.

1. Traditional Garden

Measures of Success:

a. Assists with garden maintenance, seasonal planting, acquiring supplies, harvesting schedule and produce transport/delivery to NATIVE HEALTH locations for distribution.

b. Works closely with the Garden Educator to help with garden workshops including volunteer activities.

c. Support department initiatives, special projects, accreditation activities, and organizational events.

1. Patient Care

Measures of Success:

a. Supports patients by providing outreach, education, encouragement, and connection to programs and community resources.

b. Works with the diabetes care team to help patients stay engaged in their health and participation in available programs, classes and workshops.

c. Work with the NATIVE HEALTH Registered Dietician and Medical Providers to assist high risk diabetic patients with enrollment and ongoing participation in care.

d. Follow-up with patients regarding upcoming classes, workshops, and services and re-engagement through outreach, motivational interviewing to return to services and assist with scheduling medical appointments as needed.

e. Assist with Annual Indian Health Services Diabetes Care and Outcomes Audit.

1. Organizational Support and Collaboration

Measures of Success:

a. Support department initiatives, special projects, accreditation activities, and organizational events.

b. Collaborates effectively with partnering schools, organizations, CHW department programs and other agency departments.

c. Demonstrate professionalism, cultural humility, excellent customer service, and commitment to NATIVE HEALTH's mission, values, and participant-centered care.

d. Perform other duties as assigned to support departmental and organizational objectives.

KNOWLEDGE, SKILLS, AND ABILITIES

1. Facilitate group classes proficiently using a wide range of skills and techniques to help participants understand their common objectives and assist them to achieve them.
2. Understand how social determinants of health impact the community and participants.
3. Knowledge of Arizona’s Indigenous Tribes’ practices of farming, gardening, and traditional foods.
4. Knowledge of community health and social service resources, AI/AN Tribal governments, and how cultural values and beliefs may influence nutrition and health.
5. Knowledge of client confidentiality and client rights according to the Health Insurance Portability and Accountability Act (HIPPA)
6. Ability to pass blood pressure and blood glucose testing competencies.
7. Strong interpersonal skills including tact and flexibility to work effectively with supervisors, staff and participants.
8. Excellent oral, written, interpersonal, and communication skills, with the ability to communicate clearly, concisely, and effectively with individuals and groups and to facilitate effective group discussions and educational classes.
9. Excellent organizational and time-management skills, with strong attention to detail and the ability to maintain accurate and comprehensive records.
10. Demonstrated critical-thinking and problem-solving skills and the ability to adapt effectively to new situations, policies, procedures, and changing priorities.
11. Ability to work independently and collaboratively as part of a team in a fast-paced and potentially stressful environment.
12. Develop creative ideas, manage and deliver diabetes-related education via digital content using a range of techniques, across websites, social media, and other platforms.
13. Proficiency in Electronic Health Records (EHR), Microsoft Word, Excel, PowerPoint, Outlook, internet-based applications, and the ability to learn and effectively use additional software and technology as required.

Qualifications

QUALIFICATIONS/EXPERIENCE/REQUIREMENTS:

1. A bachelor’s degree in a health-related field is required.
2. At least one year of experience in community outreach or health education is a plus.
3. Knowledge of Electronic Health Records (EHR) preferred.
4. Must be flexible to work irregular hours to include evenings and weekends as needed.
5. Must possess two years of specialized experience working within the AI/AN community.
6. Physical: Ability to lift and carry items and perform activities that may require physical activity for workshops appropriate for the program and population served. Duties may involve indoor and outdoor activities, community events, walking groups and exercise demonstrations and the set up and breakdown of supplies.
7. Must have a valid and unrestricted Arizona driver’s license (within 30 days of hire if applicant is from out-of-state) with no DUI/DWI or reckless driving convictions in the last five years. No more than two at-fault accidents in the last three years. Must maintain a valid AZ driver license during employment. Must be insurable by NATIVE HEALTH liability auto policy.
8. Must pass a criminal background check with a Class I Fingerprint Clearance Card within the initial ninety (90) calendar days of employment.
9. Must pass a substance abuse test upon employment and submit to a random test during employment.
10. Must have an updated Immunization (IZ) Record.
11. Must have a current Tuberculosis (TB) skin test upon employment and provide an update annually.
12. Must obtain a CPR Card within ninety (90) calendar days of employment and maintain a valid CPR card

Native American Community Health Center, Inc. dba NATIVE HEALTH is an EEOC,

Employment-At-Will, and Native Health Preference employer. A Drug Free and Commercial Smoke-Free work environment.

Additional Information

NATIVE HEALTH complies with all state and federal requirements, including EEOC requirements.