Job Description

Job Title: Community Health Worker

Department: NYC REACH

Division: Center for Health Equity and Community Wellness (CHECWELL)

Bureau: Equitable Health Systems (EHS)

Location: 42-09 28th St, Long Island City, NY 11101

Reports to Title: Director of Clinical and Community Linkages

Direct Reports Title(s): N/A

Schedule & Hours: Monday through Friday, 9am–5pm; 35 hours per week

Workplace Flexibility Modality: Hybrid, 3 days in office, 2 days remote

Work Environment: Office Environment, occasional travel for meetings, delivery of community presentations and workshops within the NYC boroughs.

Grant End Date:11/30/2027

Created Date:10/28/206

Revised Date:10/28/2026

Salary: $75,000,00

FLSA Classification: Non - Exempt

Who We Are:

The Fund for Public Health in New York City (FPHNYC) is a 501(c)3 non-profit organization that is dedicated to the advancement of the health and well-being of all New Yorkers. To this end, in partnership with the New York City Department of Health and Mental Hygiene (DOHMH), FPHNYC incubates innovative public health initiatives implemented by DOHMH to advance community health throughout the city. It facilitates partnerships, often new and unconventional, between government and the private sector to develop, test, and launch new initiatives. These collaborations speed the execution of demonstration projects, effect expansion of successful pilot programs, and support rapid implementation to meet the public health needs of individuals, families, and communities across New York City.

Our Culture:

We embrace a culture of learning, collaboration, innovation, and well-being, where open communication drives our impact.

About The Role

The Community Health Worker (CHW) supports the implementation of evidence-based chronic disease prevention and self-management programs within the Bureau of Equitable Health Systems (BEHS). The CHW provides culturally responsive, patient-centered health education, telephonic self-management outreach and support, and navigation services to help individuals manage diabetes and other chronic conditions, adopt healthy behaviors, and address barriers to care. The CHW serves as a bridge between community members, healthcare providers, and community resources. Through these activities, the position contributes to increasing access to and participation in evidence-based programs, particularly among populations disproportionately impacted by chronic diseases.

About the Program:

Be a change agent and join the Bureau of Equitable Health Systems (BEHS), a bureau in the NYC Department of Health and Mental Hygiene. The Bureau of Equitable Health Systems unifies several units to strengthen the Department’s ability to strategically partner with the NYC healthcare system (including but not limited to integrating behavioral health and community linkages into primary care practice). The bureau will engage primary care providers, hospitals, and other healthcare systems to implement evidence-based strategies; leverage information to support planning and technical assistance for providers and payers; advance policy to close the racial equity gap for priority health outcomes; and surface opportunities where health care can influence and connect individuals to social support and address the whole person, beyond physical ailments

Responsibilities

Diabetes Self-Management Support and Participant Navigation

• Provide telephonic diabetes self-management support to participants enrolled in the NYC Care Calls Program.
• Use motivational interviewing, goal-setting, and problem-solving techniques to support healthy behavior changes.
• Identify participants’ social needs and connect them with appropriate healthcare and community resources.
• Maintain accurate and timely documentation of participant interactions, referrals, and program activities.
• Collaborate with team members to address participant needs and support quality service delivery.

Community Outreach, Recruitment, and Health Education

• Conduct telephonic outreach to recruit eligible individuals into chronic disease prevention and self-management programs.
• Support community health education activities, including presentations through the NYC Diabetes Awareness Program (DAP).
• Co-facilitate evidence-based diabetes prevention and self-management workshops, including the National Diabetes Prevention Program (National DPP) and Self-Management Resource Center (SMRC) programs.
• Work with healthcare providers, community organizations, and DOHMH teams to promote program awareness and participation.
• Document outreach, recruitment, and workshop activities.

Training, Program Support, and Quality Improvement

• Complete and maintain required training and certifications in diabetes education and evidence-based lifestyle management programs.
• Participate in team meetings, trainings, and professional development activities.
• Assist in developing educational materials, outreach tools, and program resources.
• Support program monitoring and quality improvement by identifying challenges and opportunities to strengthen service delivery.

Other Duties

• Perform other duties as assigned, consistent with the position’s responsibilities to support overall agency goals and mission
• Demonstrate flexibility to support occasional evening activities, with corresponding schedule adjustments.

Requirements/ Qualifications

• A high school diploma or equivalent and six (6) years of experience in community work or community-centered activities related to the duties described above; or
• A bachelor's degree from an accredited college or university and two (2) years of experience in community work or community-centered activities related to the duties described above; or
• An equivalent combination of education and experience as described above, provided candidates possess at least one (1) year of qualifying experience.

Preferred Qualifications

• Bilingual fluency in languages most spoken across New York City including Spanish, Mandarin, Cantonese, Russian, Haitian Creole, Arabic, French, Urdu
• Certified as SMRC Peer Leader for the Diabetes Self-Management Program (DSMP)
• Ability to understand the concepts of social determinants of health, institutional racism, structural racism, health inequities and their impact on underserved and underrepresented communities
• Demonstrated commitment to supporting historically underserved, marginalized, or underrepresented communities, including communities impacted by health inequities and social determinants of health.

Employment is contingent upon the successful completion of a background check.

Benefits

• Public Service Loan Forgiveness (PSLF) eligible employer
• Generous Paid Time Off (PTO) policy
• Medical, dental, and life insurance with low or no employee contribution
• A retirement savings plan with generous employer contribution
• Flexible spending medical and commuter benefits plan
• Meaningful work at an organization striving to advance health equity and social justice.

Equal Employment Opportunity Statement:

FPHNY is an equal opportunity employer and prohibits discrimination and harassment of any kind. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected status.

At-Will Employment Statement:

Employment with FPHNY is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause, and with or without notice. This job description does not constitute a contract of employment.

Residency Requirement: You must live in the New York City Tri-state area (NY, NJ, CT) to be considered for a position at FPHNY.