Job Description

FULL DESCRIPTION

If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story – consider joining us at Neighborhood!

As a community health worker (CHW), you’ll have an important role in creating a positive experience for patients at Neighborhood.

About the Role:

You’ll listen with kindness to patients’ concerns, seek solutions, and assist patients and families with navigating services and community resources. Responsibilities include:

• Consults with providers regarding patient needs for referrals or linkages and assist patients in accessing and completing referrals.
• Assists patients in accessing community resources such as food pantries, clothing, shelter, transportation, education, parenting or other services as referred by providers.
• Assist patients in completing healthcare forms such as applications for Medicaid, Child and Family Health Plus and Sliding Fee Scale program. Connect patients to facilitated enrollers.
• Obtains prior authorizations as needed. Documents and tracks referrals until completion.
• Conducts community outreach to identify people who are experiencing homelessness and educates them about health needs.
• Supports people who are experiencing homelessness in accessing healthcare services at Neighborhood.
• Serves as health and community resources coordinator for patients and providers.
• Advocates for patients with community agencies and services.
• Conducts outreach and speaks to community groups.
• Assists in developing Neighborhood staff to improve patient navigation, decrease barriers for patients in accessing care and connect patients to care.

You will be primarily based at our Blasdell location, 4233 Lake Avenue, Blasdell.

What it’s Like to Work at Neighborhood:

The top three words employees say describe the work environment are: teamwork, supportive, kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood earned “finalist” distinction in the competition for four consecutive years. We are a group of flexible and kind individuals who are open to each other’s ideas and see opportunities to innovate and find solutions when challenges arise.

Education and Skills:

• High school diploma
• Experience in community health, patient resource coordination or equivalent experience
• Medical office and medical terminology knowledge and experience preferred
• Attention to detail and follow-through, organizational and influencing skills
• Experience with Electronic Health Records (EHRs), Microsoft Office Suite, and other computer software
• Excellent oral and written communication skills
• Kindness: you treat each person with respect and compassion, valuing each person’s story
• Resiliency: you see opportunities to innovate and find solutions when challenges arise
• Teamwork: you are open to others’ unique perspectives, and will collaborate to meet shared goals

Must be available to work Monday-Friday between 8:30 a.m. and 4:30 p.m., and have ability to travel for community outreach and work extended hours once a week 7:00-9:00 p.m.

What We Offer:

Compensation: $22.25 an hour based on a full-time, 40-hour workweek

Benefits: You’ll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, and holidays.

About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person’s ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We’re working toward a Western New York where all enjoy their highest level of health and wellbeing.

Neighborhood Health Center is an equal opportunity employer.