Job Description

Here at Altogether Group, we have an open and innovative culture where together we know we can solve problems. We are a unique and innovative company passionate about creating next-generation utilities that enable self-sufficient communities by exceeding the expectations of our customers, it’s what drives our people and guides every decision we make.

We service eight (8) water and wastewater communities within the Greater Sydney and Hunter area, providing high quality recycled water to 10,000 and ultimately 25,000 customers from locally sourced wastewater and stormwater. We are the only private water utility in Australia that has the end-to-end design, build, operation and customer retail of wastewater and recycled water services.

The Community Growth Team is a critical first point of contact in our customer connection infrastructure, providing the support to homebuilders, developers and commercial customers connecting to our network. The role provides exceptional customer experience and service in all communication channels involved in day-to-day support.

Core Responsibilities:

• Interacting with customers, builders, contractors and Altogether team members, providing a positive experience to all
• Review of house building plans and associated compliance documentation
• Coordinate requests for new business uses at new or existing sites
• Respond to, and coordinate all pre-connection and connection requests
• Liaise with applicants online or on the phone to facilitate all activities as required

What will you bring to the role?

• Experience in a customer service and administration environment with demonstrated ability to think critically and provide a customer centric, solution focused interaction
• Ability to work with minimal supervision, identify opportunities for improvement, prioritising your own workload and handling complex enquiries.
• Experience and ability in effective negotiation with customers and builders in both technical and commercial matters; excellent communications skills are required.
• Ability to recall information regarding process or regulatory change and apply to working practices
• You will be a diligent self-starter with the ability to work collaboratively with other areas of the business.
• Strong attention to detail
• Reliable, punctual, and good time management skills, with ability to prioritise workload to meet deadlines, schedules and commitments

Why join us at Altogether/Benefits

• A growing organisation which brings lots of personal & career growth opportunities
• Additional Leave such as paid parental leave, vaccination Leave, wellbeing day off, purchase additional annual leave & salary sacrificing options
• Please note that this role is available in both Bowen Hills (Brisbane) & Sydney as a work location.

About Us

Altogether Group Pty Ltd is a sustainable multi-utility providing drinking water, recycled water, wastewater services, embedded energy networks and hot water systems to communities including greenfield and urban infill communities. In total, Altogether is providing utility services to over 400 communities and ultimately 100,000 customers in the next five years.

Our people drive our mission of creating next generation utilities that enable self-sufficient communities by exceeding the expectations of our customers through sustainable innovation, leadership and smart-thinking.

Interested? Apply Now!

Please submit your application as soon as possible as we will be reviewing applications as they come in and may therefore close the ad without notice. Please note this is a 12-month contracted role.

You can learn more about Altogether Group by visiting https://altogethergroup.com.au/home-business/

All offers of employment are subject to satisfactory pre-employment checks including references, health assessment which includes a drug and alcohol screening, and police check.

Altogether Group Pty Ltd is an equal opportunities employer and prohibits discrimination and harassment of any kind. All employment decisions at Altogether are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Altogether will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages