Job Description

The main responsibilities of the position include:

• Develop and implement community engagement strategies to increase user participation, foster brand loyalty, and drive growth in XM’s community
• Monitor social media conversations and social listening channels to gather insights about XM’s community and provide feedback to enhance products and services
• Collaborate with various teams to develop and execute community engagement campaigns, promotions, and events
• Generate reports to analyse community engagement and brand responsiveness metrics to track the success of XM’s community engagement campaigns
• Build, grow and manage our online communities by engaging with users across various social media platforms relevant to XM’s brand
• Respond to clients’ inquiries, complaints, and feedback in a timely and professional manner
• Identify and engage with brand advocates to amplify XM’s brand's reach, promote products and services, and increase community engagement
• Stay updated with industry trends, emerging technologies, and new social media platforms to enhance community engagement strategies

Main requirements:

• Bachelor's degree in Communications, Marketing, or a related field
• At least 3 years of experience in a position with similar responsibilities
• Strong understanding of social media platforms
• Experience with social listening tools, such as Sprinklr, Brandwatch etc.
• Excellent communication and interpersonal skills
• Strong analytical skills
• Creative thinker with a passion for community building
• Ability to work independently and collaborate within a team, prioritize tasks, and manage multiple projects in a fast-paced environment
• Excellent written and verbal communication skills in English
• Proficient in Microsoft Office tools

Benefit from:

• Attractive remuneration package plus performance related reward
• Intellectually stimulating work environment
• Continuous personal development