At AllCare, we create safe, supportive homes in our tailored accommodation.
Our 24-hour support empowers participants to live independently and choose their lifestyle. We build thriving communities where people belong and flourish.
AllCare Disabilities is seeking an experienced Community Engagement Lead (Business Development) to manage, qualify, and convert inbound enquiries across our NDIS services, including Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), and in-home/community support.
This role sits at the intersection of intake and relationship management, responsible for guiding prospective participants, families, carers, and support coordinators from initial enquiry through to qualified opportunity.
The successful candidate will take ownership of the inbound pipeline, drive timely and effective communication, and ensure all activity is accurately captured within HubSpot CRM. A strong understanding of the NDIS sector, combined with commercial awareness and relationship-building skills, is essential.
Lead Management & Conversion
Own and manage all inbound enquiries across multiple channels, including:
Website forms
Facebook and social media enquiries
Email enquiries
Advertising campaign leads
Respond to all new enquiries promptly via phone and email.
Qualify leads based on eligibility, urgency, and service fit.
Identify high-value opportunities and escalate internally where required.
Drive progression of leads toward conversion, not just qualification.
Client & Stakeholder Engagement
Act as the first point of contact for prospective participants, families, carers, and support coordinators.
Conduct structured intake conversations to capture key information, including:
NDIS funding status
Support requirements
Location preferences
Accommodation needs
Clearly communicate All Care’s service offerings, including:
Supported Independent Living (SIL)
Specialist Disability Accommodation (SDA)
In-home & community support
Day programs
Build strong relationships with support coordinators and referral partners.
Coordinate site visits, consultations, and follow-ups where appropriate.
CRM Management (HubSpot)
Maintain accurate and up-to-date records within HubSpot CRM.
Update contact and deal records with detailed notes and activity history.
Progress leads through lifecycle stages and deal pipelines appropriately.
Ensure all communications and interactions are logged consistently.
Upload and manage relevant documentation, including:
NDIS plans
Referral information
Intake notes
Lead Qualification & Pipeline Visibility
Assess eligibility and service fit for all enquiries.
Categorise leads (e.g. qualified, unqualified, nurture, follow-up required).
Ensure qualified opportunities are moved into the correct pipeline stages.
Maintain clear visibility of pipeline status for intake, marketing, and operations teams.
You bring a practical leadership style and know how to balance participant care, team performance, and operational accountability.
You’re comfortable leading from the front while maintaining strong oversight of service quality.
You’ll also bring:
Experience using HubSpot CRM (or similar CRM platforms).
Proven experience managing and converting inbound leads.
Strong phone presence and stakeholder engagement skills.
Solid understanding of the NDIS and disability services sector.
Ability to build trust with participants, families, and support coordinators.
Strong organisational, documentation, and pipeline management skills.
You will also require:
Experience in NDIS intake, SIL/SDA accommodation, or disability services.
Familiarity with NDIS funding structures and participant plans.
Experience handling high volumes of enquiries while maintaining CRM accuracy.
Exposure to sales or business development environments.
Amazing collaborative Team!
Clear ownership and decision-making authority
A structured Day Program with room to shape and improve
Supportive leadership and growth pathways
A values-driven organisation focused on quality and consistency
If you're ready to lead a service that creates meaningful outcomes for participants, we’d love to hear from you.
The Royal Children's Hospital (RCH) has been providing outstanding care for Victoria's children and their families for over 147 years.
We are the major specialist paediatric hospital in Victoria and our care extends to children from Tasmania, southern New South Wales and other states around Australia and overseas.
With a passionate, highly skilled and committed staff campus wide of over 5,000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people.
We are the designated state-wide major trauma centre for paediatrics in Victoria and a Nationally Funded Centre for cardiac and liver transplantation.
When it comes to training and research we partner with the very best. Our campus partners, the Murdoch Childrens Research Institute (MCRI) and The University of Melbourne Department of Paediatrics, along with the RCH Foundation, are on site with the hospital in Parkville. Together, we are committed to improving the health outcomes for children today and in the future.
In 2016–17, more than 85,654 children attended our Emergency Department, 322,291 specialist clinic appointments were held which was almost 70,000 more than the previous year, more than 17,000 surgeries were performed and more than 48,552 children were admitted to our wards.
