Job Description

Primary Responsibility: The Community Engagement Coordinator (CEC) is a dynamic and energetic customer service specialist who coordinates, implements, and monitors on-site resident engagement programs that focus on community building, and support the enhancement of the economic and social needs of the community.

Specific Duties and Responsibilities:

General Duties

• Establish and maintain a well-rounded activity/event schedule that promotes resident interaction and relationship building within the apartment community and the community at large.
• Maintain a published schedule of monthly community meetings for the entire year, to include community management
• Maintain a published monthly calendar/ newsletter of community events. Disseminate calendar / newsletter on scheduled day and support with regular electronic dissemination.
• Interface with community leaders, politicians, and local agencies.
• Participate in training, workshops, seminars, and meetings that directly affect job-related responsibilities.
• Identify and connect resources to the community to establish viable partnerships which support the overall community-building effort.
• Support the residents with resolving their own problems/issues through community programs and with direct referrals to the appropriate agencies, as needed.
• Develop relationships with professional partners who can provide seminars, employment/training resources, etc., to support the residents in their personal/professional growth while maintaining the self-sufficiency of the community.
• Conduct household inspections monthly based on recertification schedule but no less than 10% a month. Recertification household inspections should be initiated at 120 days and completed no later than 90 days. All household inspections are to be documented utilizing the Household Inspection Form in Yardi. Any notes, concerns or lease violations should be documented with a copy placed in residents’ file.
• Assist with the Interim Recertification process.
• Monitor and document adherence to programmatic work, and other requirements as needed.
• Manage, promote, and monitor report card collection. CEC develops and implements an incentive program to maximize the collection of report cards from all school age children in PHA assisted units.
• Daily work order follow-up. Call back on 100% of work orders completed on previous day. Document follow up in Yardi via clearing the work order follow up tab. Submit daily report with notes on follow up to CM and Service Manager.
• Provide feedback and support to the administrative team regarding employment/financial and other status of the residents.
• Daily balcony inspections to ensure entire site is walked weekly. Reinforce community rules and lease violation notices based on resident noncompliance by providing supportive services as necessary.
• Complete follow up inspection on all issued lease violations no later than 2 weeks after the issuance date.
• Timely response to all emails, phone calls and meeting requests. All should be returned within 24 hours of contact. If unable to comply, notification should be proactively made to CM for assistance.
• Facilitate rental assistance for delinquent residents. Work with management team to provide resources and assist as needed with completion of paperwork.
• Submit weekly, monthly and quarterly reports by scheduled deadline.
• Experience/Qualifications:

Previous Work Experience

• At least one year's experience in property management, social services, or program management. Two or more years is preferred.
• Expertise in delivering exceptional customer service.
• Background in social services and work in a variety of demographic populations.
• Previous management experience highly preferred.

Education/Training

• Bachelor’s degree strongly preferred.
• Proficient in MS Office Suite.
• Yardi experience a plus.

Continuing Education

1. 1. Successful completion of all in-house training programs related to the service level as defined in the IPM Management Service Polices and Procedures manual.

Employment Eligibility Verification

• Must possess valid documentation to establish identity and U.S. employment eligibility.
• Submission to, and ability to pass, a thorough pre-employment background check and drug screening is a requirement for employment.

The Integral Group. is an Equal Opportunity Employer

As an equal opportunity employer, The Integral Group recognizes that our strength lies in our people. We are committed to diversity.