The purpose of this position is to support the implementation, monitoring, and reporting of Community Engagement and Accountability (CEA) activities in Benghazi, Shahat and surrounding areas. The technical assistant will facilitate community mobilization, manage feedback and complaints mechanisms, and ensure that NRC programs are transparent, inclusive, and responsive to community needs. Activities are implemented through direct engagement with communities and coordination with program teams.
Ensure adherence to NRC policies, tools, handbooks, and guidelines.
Implement delegated CEA activities according to the plan of action.
Prepare and submit accurate reports and documentation.
Ensure engagement of the most vulnerable and marginalized groups.
Promote ideas for programmatic improvement based on community feedback.
Maintain proper filing, archiving, and documentation of CEA activities.
Integrate Safe and Inclusive Programming (SIP) principles in all CEA activities.
Promote meaningful community participation and inclusion.
Participate in SIP-related and protection mainstreaming capacity building.
A. Community Engagement:
Facilitate community mobilization, awareness sessions, and participation in program planning and monitoring. Ensure communities understand NRC programs and eligibility criteria.
B. Feedback and Accountability.
Establish, manage, and monitor complaints and feedback mechanisms (hotlines, suggestion boxes, community meetings). Ensure timely documentation and follow-up of all feedback.
C. Monitoring & Reporting
Collect and analyze data on community feedback, participation, and concerns. Provide regular reports and recommendations to program teams.
D. Capacity Building & Awareness.
Train NRC staff, partners, and community members on CEA principles, protection, and inclusion. Promote safe and respectful engagement practices.
E. Protection and Inclusion.
Ensure activities uphold safety, dignity, and inclusion of beneficiaries, including women, children, IDPs, and other vulnerable groups. Coordination & Collaboration: Work closely with NRC program teams, M&E, and support functions to integrate community feedback into program design and decision-making.
Ensure that all project activities uphold safety, dignity, and inclusion of beneficiaries. Support implementation of Safe and Inclusive Programming and Protection Mainstreaming across all activities. Facilitate accountability mechanisms and share community feedback with relevant teams.
F. Monitoring & Reporting.
Collect and share weekly field data, including photos, distribution lists, success stories, and meeting minutes. Support project monitoring, ensuring accurate reporting on progress, challenges, and lessons learned. Ensure data accuracy and proper documentation for all activities in coordination with the M&E and IMO teams.
G. Coordination & Collaboration.
Maintain close coordination with the Shelter team, HLP staff, and Support functions. Share field observations and beneficiary feedback to improve project design and implementation.
By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:
Programme Development: Shelter Project Team
Area Operations: Shelter Project Team
Support Services: Area Office Support Team
Monitoring: Shelter IMO, M&E Team, CFM
Scale and scope of position:
Staff: As delegated by line-manager.
Stakeholders: I/LNGOs, Local Authorities, local community representatives;
Budgets: None
Information: Project databases, document archives, GOORS, etc.
Legal Compliance with NRC Policies and Procedures
Competencies that are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff :
Minimum 1 year of experience of working in a humanitarian/recovery context or equivalent.
Minimum 1 year of experience in community engagement, accountability, or protection in humanitarian or recovery contexts.
Experience managing feedback and complaints mechanisms.
Experience working with vulnerable populations (IDPs, returnees, women, children).
Bachelor’s degree or above in Social Sciences, International Relations, Community Development.
Experience of working in complex and volatile contexts.
Documented results related to the position’s responsibilities.
Good computer skills (MS Office, including Outlook for email).
Fluency in Arabic, both written and verbal.
Good level of English, both written or verbal.
Knowledge of the context in Libya;
Experience with direct-led programming.
Experience supervising construction and rehabilitation activities.
Experience communicating effectively with stakeholders and communities.
Female candidates are highly encouraged to apply for this position.
These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioral competencies, and the following are essential for this position:
Handling an insecure environment
Planning and delivering results
Empowering and building trust
Communicating with impact and respect
Excellent Community mobilization skills.
The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee.
We protect displaced people and support them as they build a new future. We started our relief efforts after World War Two. Today, we work in both new and protracted crises across 40 countries. We specialise in six areas: food security, education, shelter, legal assistance, protection from violence, and water, sanitation and hygiene.
We stand up for people forced to flee. NRC is a determined advocate for displaced people. We promote and defend displaced people's rights and dignity in local communities, with national governments and in the international arena. NRC’s Internal Displacement Monitoring Centre in Geneva is a global leader in monitoring, reporting on and advocating for people displaced within their own country.
We work with partners across the world through NORCAP, our global provider of humanitarian, development and peacebuilding expertise. NORCAP collaborates with local, national and international partners on finding sustainable solutions to meet the needs of people at risk.
Around 15,000 humanitarians work with the NRC. Most of us are hired locally to work in the field, and a small number are based at our head office in Oslo. Many of our colleagues were once themselves forced to flee their homes.
NRC assisted almost 9.1 million people worldwide in 2024, and with your support, we can help even more.
In order to meet the needs of more than 120 million displaced people worldwide, we need to unite forces across sectors and work together as one team. Through mutual partnerships we are dedicated to finding unique solutions for people who have been forced to flee, helping them build a sustainable future for themselves and their communities.
To find out how you can support our work, please visit nrc.no/corporate or send an e-mail to corporate@nrc.no.
