Job Description

About Us

ADA Australia is a respected, independent, not‑for‑profit organisation advocating for the rights, safety and wellbeing of older people and people with disability across Queensland. For more than 30 years, we’ve delivered high‑quality advocacy, information and education services that empower individuals to understand their rights and make informed decisions.

Our work is grounded in strong governance, ethical practice and a commitment to continuous improvement. Every team member contributes to a culture that values integrity, accountability, respect and person‑centred service.

Our ADA Link team supports people who face barriers to accessing aged care, working closely with local communities, health providers and support networks to ensure people receive the guidance and connections they need.

About the Opportunity

We’re seeking a Community Connector to provide personalised, intensive support to older people who need help understanding and accessing aged care and community services. You’ll support individuals experiencing social isolation, homelessness, mental health challenges, substance use, family and domestic violence, or justice system involvement. You’ll build trusting relationships, listen without judgement and help people access aged care and essential supports.

In this role, you will:

• Provide high‑quality information, support and assertive outreach to help older people access aged care and community services.
• Engage proactively with vulnerable older people, building rapport through flexible, person‑centred approaches.
• Support clients to navigate My Aged Care, connect with assessment services and access broader community supports to enhance their wellbeing and reduce barriers to care.
• Build strong local networks and partnerships to promote ADA Link services and strengthen community responses, so older people can access the support they need.
• Maintain accurate records, contribute to quality improvement and represent ADA Australia at community and stakeholder events.
• Identify service gaps and develop partnerships with Aboriginal and Torres Strait Islander peoples, Australian South Sea Islander communities, LGBTIQ+ communities and culturally and linguistically diverse groups.

About You

You’re a community‑minded professional who thrives on building trust, supporting vulnerable people and navigating complex service systems. You bring strong communication skills, a social justice mindset and the ability to engage with older people who may be isolated or unsure where to
turn.

You will bring:

• Qualifications in human services, social work, behavioural science, community services or equivalent experience.
• Experience working with older people or vulnerable groups.
• Knowledge of aged care supports, funding pathways and community services.
• The ability to interpret and apply legislation, policies and procedures.
• Strong problem‑solving skills, sound judgement and the confidence to work autonomously.
• Excellent written, verbal and interpersonal communication skills.
• High‑level computer skills, including Microsoft Office.

Essential Requirements

• Valid Australian Driver’s licence
• Current (less than three (3) years old) National Criminal History Certificate
• Valid NDIS Worker Screening Clearance
• Valid Working with Children/Blue Card

In return for your hard work, you will receive:

• Competitive base salary + generous salary packaging options
• Flexibility to work from home, the office and out in the community
• Professional development and ongoing learning
• Employee Assistance Program
• A supportive, values‑driven team environment
• Meaningful work that directly contributes to positive outcomes for older people and people with disability.

How to Apply

If you’re passionate about supporting people to access the services they need and thrive in a community‑focused role, we’d love to hear from you. Please submit your resume outlining your suitability for the position.

Applications close 5:00pm Thursday, 30 April 2026, unless filled prior.

For more information about ADA Australia please visit adaaustralia.com.au or contact HR@adaaustralia.com.au

We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, the LGBTIQ+ community, and people from culturally and linguistically diverse backgrounds.

Join a supportive and inclusive workplace where diversity is celebrated, and our culture is built on respect, dignity and fairness. Meaningfully impact on the lives of vulnerable members of the community by promoting, protecting and ensuring their full and equal enjoyment of all human rights.